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Support several problems since 2.3.5 upgrade

Discussion in 'Android Devices' started by flossiemoo, Jan 6, 2012.

  1. flossiemoo

    flossiemoo Newbie
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    I downloaded the update onto my Vodafone branded DHD about a month ago and at first all seemed well (though I find dragging that blooming ring an unneccessary faff) but now it has started to:

    force close the phone randomly - or just switches off by itself
    the phone can ring but I am unable to answer it
    the phone takes a lot longer to reboot - 1 min frozen on the vodafone start up screen, then about 2 mins of no reception/service, then phone asks for time update, and many apps have the standard Android icon
    clicking on some apps zooms out to that 'all pages' view
    clicking on some apps opens others
    clicking on some apps opens their page in the market, not the actual app.

    The battery is also even worse than it was before, which I didn't think actually possible.

    Anyone had similar?

    I rang Vodafone who told me to download the update again via my computer using a wire which I can't find a way to do.

    Thanks.
    (please bear in mind in any advice that I'm a bit of a luddite and talk of rooting and such like sends me into a spin!)
     

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  2. El Presidente

    El Presidente Beware The Milky Pirate!
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    You can't download the update again via official means, but you can run something called an RUU which is an exe run on the PC. It will wipe the phone clean though.

    The call issue can be solved by unlinking the handset from your facebook account, then re linking.

    Given the amount of issues you're having, have you thought about a factory reset?
     
  3. flossiemoo

    flossiemoo Newbie
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    Thanks - I'm a little scared of what a factory reset means? What will I lose? What can I attempt to keep? Most important would be texts and photos.
     
  4. Goreygirl

    Goreygirl Android Enthusiast
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    Reset is scarier than it sounds.


    Connect your phone to your pc first and back up all your photos, videos, music etc there. Your contacts should back up to you google account but you'll need to check and transfer from phone/ sim to google if you haven't already set your account as the default location for contacts....good to to this anyway. Your apps will be still linked to your market account so should redownload once you log in again after the reset.

    Essentially then all you will lose is any customisation...think of how it came out of the box.

    Always worth downloading Google+ as then you can auto back up your photos to your google account as you take them or periodically.
     
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  5. flossiemoo

    flossiemoo Newbie
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    Great. Have done all of that, factory reset now under way!

    (which reminds me of my new moans - i can't fully htc sync and sense can't 'see' my phone or make it ring. Ho hum!)
     
  6. Goreygirl

    Goreygirl Android Enthusiast
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    HTC Sync isn't fully functional and hasn't been for over a year. Most people use My Phone Explorer or Lookout instead.
     
  7. flossiemoo

    flossiemoo Newbie
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    How ridiculous!

    None of my apps have made it through the reset - so I guess I'll enjoy resetting all my angry bird scores at least.
     
  8. flossiemoo

    flossiemoo Newbie
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    Sorry to be so dim - but I transferred a lot of my stuff to my SD card. How do I get them back?

    The SD card is half full so that hasn't been erased... how do I access them??
     
  9. flossiemoo

    flossiemoo Newbie
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    and all my texts have gone too, which is devastating...
     
  10. Goreygirl

    Goreygirl Android Enthusiast
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    Pics etc should be accessible from your SD card the same way they were on internal memory....if you can't see them try an app like SD Card Reader.

    As for texts....sorry to hear you wanted to hold on to them. I'm afraid they are gone unless you had previously backed them up with an app? :( SMS Back up & Restore will back up any future ones to your google account for you.

    Hopefully the reset has sorted out all your issues though?
     
  11. flossiemoo

    flossiemoo Newbie
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    So far so good on the original problems - just taking me forever to find/remember my apps.

    I had SMS Go pro installed and saved and backed up to my SD card so I can't understand where they've gone.

    How does one see what is on your SD card? As I say, half of my 15gb card is full so the apps and stuff are surely still on there.
     
  12. flossiemoo

    flossiemoo Newbie
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    Doh sorry - I see you've suggested SD card reader for that.
     
  13. john_g

    john_g Android Enthusiast
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    El Pres - just a suggestion...

    As the question of preserving phone contents prior to performing a factory reset comes up so often, I'm wondering whether there could be a new sticky thread to cover this. I'm not suggesting you write a long and detailed post, although I realise you've done this in the past, but more a repository for all useful suggestions such as using SMS Backup & Restore to make a copy of all text messages.

    I'm not sure whether it would be DHD-specific or could cover all Android phones.
     
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  14. El Presidente

    El Presidente Beware The Milky Pirate!
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    You should be able to remotely instlal your apps again via the market website. Head to market.android.com on your PC, log in with your gmail account, select My Library then apps and there should be a list of all the apps you had installed?
     
  15. john_g

    john_g Android Enthusiast
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    If you've signed in on your phone using your previous Google account, you should be able to go to the Android market/My apps and see everything you previously had installed. If this proves problematic, try signing into the Android market on your normal computer. My understanding is that paid apps should definitely be there and can be re-installed for free, my experience is that free apps sometimes get lost but, as you say, it's just a case of remembering them and re-downloading.

    I don't know SMS Go, but I presume you'll need to re-install it before you can access the back-ups and reinstate the lost messages.

    If I were you, I'd make a copy of your micro SD card on your computer before you go much further, just in case.
     
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  16. El Presidente

    El Presidente Beware The Milky Pirate!
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    That's a pretty good idea actually. Even if it doesn't get read to start with, it'll give everyone something to link back to if it gets asked in future. I'll knock something up over the weekend.
     
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  17. Goreygirl

    Goreygirl Android Enthusiast
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    Yup ..once you reinstall Go then you can restore via menu > services.
     
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  18. flossiemoo

    flossiemoo Newbie
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    Sorry to be pea-brained!

    Yes, all my apps are there on my PC - so I shall now reinstall them - many many thanks.

    I went to B&R section of Go SMS and it says there's no backup - even though I know I had done one. Oh well. In the grand scheme of things, it's not the end of the world!

    (also, apologies for asking the same questions as no doubt many others have!)
     
  19. Goreygirl

    Goreygirl Android Enthusiast
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    Strange they are not there ....I've just backed up mine to test....gone back into restore and it's got my texts listed there. maybe an email to the developer would help?
     
  20. john_g

    john_g Android Enthusiast
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    I hope you find the missing backup - maybe you can use a file explorer on your computer or phone (I really like ES File Explorer, which is free) to search for the backup file. I'd imagine it should have been placed in a sensibly named default folder (maybe "gosms" in the name?). I've had a quick look at the developer's website to see whether I could find the backup file naming convention, but it's not the easiest site to glean information from, so maybe you can email the developers from the app page in the market?
     
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  21. john_g

    john_g Android Enthusiast
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    Snap GG! Maybe you can help with the file name and location, so we can at least be sure that there is a backup file to recover. I did see on the dev's website that they recently introduced an update to recover "historical" backups (I think that's what it was), so is there any other way of recovering data such as importing?
     
  22. flossiemoo

    flossiemoo Newbie
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    Using the SD reader I've found a gosms folder, but there's 0 files in its backup folder.
     
  23. john_g

    john_g Android Enthusiast
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    Oh - one other suggestion, for the future at least. Whenever I create a backup on my phone, I make sure I send a copy to my computer as well, either by email, or bluetooth, or using ES File Explorer which is network aware so can communicate with anything on my wi-fi network. Some apps, such as SMS Backup & Restore, have a menu command specifically for this purpose, which makes it all very easy.
     
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  24. El Presidente

    El Presidente Beware The Milky Pirate!
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    No need to apologise! :)

    If you click on the app in the library section, there should be an option to install?
     
  25. john_g

    john_g Android Enthusiast
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    Can you check to see when the folder was created? It might well have been defined when you re-installed the app. If you really want the messages back, the next step I'd try would be to use your card reader in conjunction with a computer-based file recovery program, to see what it can find by way of deleted files which might still be recoverable. There are lots of free programs of this sort available, but one I've used with success is:
    Recuva - Undelete, Unerase, File and Disk Recovery - Free Download
     

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