Help Several Problems With New Phone

Robert Watson

Lurker
Nov 10, 2019
2
0
5
I have a brand new S10 Plus with Android 11 and the latest soft ware updates, but several problems.

Extra Screen - When I open the case there is an extra blank screen that I have to tap twice to get to the lock screen. Can I get rid of this additional screen and open to the lock screen?

Edge Panel - The edge panel is not working and the edge panel and edge lighting are both turned on in the settings.

Cover not switching screen off - When I close the cover the home screen does not switch off and stays on until it times out. This could be the same issue as the extra blank screen as opening the phone does not bring it to life and it is like the proximity sensor is not working.

Any advice would be appreciated.
 
I have a brand new S10 Plus with Android 11 and the latest soft ware updates, but several problems.

Extra Screen - When I open the case there is an extra blank screen that I have to tap twice to get to the lock screen. Can I get rid of this additional screen and open to the lock screen?

Edge Panel - The edge panel is not working and the edge panel and edge lighting are both turned on in the settings.

Cover not switching screen off - When I close the cover the home screen does not switch off and stays on until it times out. This could be the same issue as the extra blank screen as opening the phone does not bring it to life and it is like the proximity sensor is not working.

Any advice would be appreciated.

whether 1 min or 15, the screen goes black.