1. Download our Official Android App: Forums for Android!

General Shattered Rear Nexus 4 Glass

Discussion in 'Android Devices' started by basictonal, Dec 28, 2012.

  1. basictonal

    basictonal Newbie
    Thread Starter
    Rank:
    None
    Points:
    16
    Posts:
    12
    Joined:
    Nov 17, 2011

    Nov 17, 2011
    12
    1
    16
    Hi there

    Ive had my Nexus 4 for 9 days and today it accidentally fell from a height of about 1 foot onto a hard surface... the rear was shattered in about 3 places and the bits of glass are only held in place by the original plastic cover that was on the phone from the start that i left on. (the front of the phone is fine and still works OK, including the camera)

    Unfortunately I did not have a case/cover etc on it yet as waiting for one from eBay which may have saved it.

    What I want to know is (cant find this specific info on internet anywhere) is there anyway i can get this replaced under warranty from Google if I come up with some better story of how it broke?

    I read about someone just setting it down onto a cold stone surface in his home and it just shattered from the temperature difference or something like that.

    I'm not sure if its covered under my house contents insurance yet but looking into it now - in the meantime i will get a black gel cover to cover up the shattered back glass.

    Thanks for reading
    David
     

    Advertisement

  2. andrews317

    andrews317 Android Enthusiast
    Rank:
     #592
    Points:
    43
    Posts:
    387
    Joined:
    Apr 18, 2011

    Apr 18, 2011
    387
    26
    43
    Male
    Engineer
    Honduras
    I am not really sure if there's a story good enough for them to cover warranty on a broken glass, but it is worth the try. You should also pray there's no one from google registered in this forum :D

    I've read a few stories like this about the iPhone 4. They have taken the phone to an Apple Store and some have gotten a replacement for free, others for $29.

    What to Do When You Crack Your iPhone 4's Back | Apartment Therapy

    Maybe you should call google and tell them the truth to know if you can get any help, but don't give your personal information. Say you are someone else who also bought a Nexus (maybe a friend you know who got it). This is in case they won't help you, you can call later and tell "a good story" using your real name.
     
  3. Kelmar

    Kelmar Done by choice
    Rank:
    None
    Points:
    823
    Posts:
    11,820
    Joined:
    Nov 28, 2009

    Nov 28, 2009
    11,820
    4,751
    823
    What you are asking is how to commit fraud. :(

    My advice, be honest... maybe they'll work with you. There was risk involved with buying the device and using it (and using it without a case). Regardless, when people DO have a legit issue we all hope that Google/LG does the right thing. Don't ruin it by lying about it now.
     
    EarlyMon and yfan like this.
  4. basictonal

    basictonal Newbie
    Thread Starter
    Rank:
    None
    Points:
    16
    Posts:
    12
    Joined:
    Nov 17, 2011

    Nov 17, 2011
    12
    1
    16
    rang lg via google and sending it back to them for a repair quote, told them it was dropped by accident so google couldnt do anything themselves for me.

    its a 26 pounds or so fee to get it inspected then up to me if i want to pay the cost to get it fixed or not.

    this is a nice phone but glass on the back is idiotic imo.
     
    EarlyMon likes this.
  5. Digital Controller

    Digital Controller The Real Bass Creator
    Rank:
    None
    Points:
    953
    Posts:
    12,647
    Joined:
    Sep 5, 2012

    Sep 5, 2012
    12,647
    3,553
    953
    Male
    Civil Engineer
    Cincinnati, Ohio
    The phone looks beautiful and such, but i would have to agree, I know so many complained about the iPhone 4 full glass phone.

    Sorry about your luck, hopefully it doesn't cost too much :(
     
  6. welshmike

    welshmike Lurker
    Rank:
    None
    Points:
    5
    Posts:
    3
    Joined:
    Feb 5, 2013

    Feb 5, 2013
    3
    0
    5
    Has anyone had an official quote for a repair from LG? I dont fancy paying
     
  7. welshmike

    welshmike Lurker
    Rank:
    None
    Points:
    5
    Posts:
    3
    Joined:
    Feb 5, 2013

    Feb 5, 2013
    3
    0
    5
    I've had my nexus 4 for 3 days, when it fell out of my pocket as I got out of a car and hit the tarmac, where this was the result.

    [​IMG]
     
  8. BrutalUK

    BrutalUK Android Enthusiast
    Rank:
    None
    Points:
    53
    Posts:
    280
    Joined:
    Jul 25, 2011

    Jul 25, 2011
    280
    92
    53
    Male
    Gloucestershire
    The front of my N4 looks like that!:(
     
  9. basictonal

    basictonal Newbie
    Thread Starter
    Rank:
    None
    Points:
    16
    Posts:
    12
    Joined:
    Nov 17, 2011

    Nov 17, 2011
    12
    1
    16
    got the smashed rear glass panel of my nexus replaced for a total of
     
  10. welshmike

    welshmike Lurker
    Rank:
    None
    Points:
    5
    Posts:
    3
    Joined:
    Feb 5, 2013

    Feb 5, 2013
    3
    0
    5
  11. 104

    104 Lurker
    Rank:
    None
    Points:
    25
    Posts:
    9
    Joined:
    Jan 29, 2012

    Jan 29, 2012
    9
    0
    25
    Male
    Uk
    You should be covered if you have an all risk policy.
     
  12. amk2795

    amk2795 Well-Known Member
    Rank:
    None
    Points:
    58
    Posts:
    190
    Joined:
    Nov 11, 2011

    Nov 11, 2011
    190
    14
    58
    Female
    Cashier at Portillo's
    Where I live
    This is my biggest fear. Will simply a bumper absorb enough shock from a drop to prevent this? Or do I want an all-around TPU?
     
  13. lacoste_rocker

    lacoste_rocker Well-Known Member
    Rank:
    None
    Points:
    36
    Posts:
    109
    Joined:
    Oct 26, 2010

    Oct 26, 2010
    109
    6
    36
    Male
    ATL
    I'm using a bumper right now, I'm truly scared that this will happen to me. I baby all of my tech even the cheap stuff. But I do know the risks of owning a fragile phone like this. I just hope this does not happen to me. Especially not knowing how much a replacement would cost me.
     
  14. Thats

    Thats That guy is This
    Rank:
    None
    Points:
    183
    Posts:
    1,169
    Joined:
    Feb 19, 2010

    Feb 19, 2010
    1,169
    383
    183
    Male
    Air Force
    Fargo, ND
    That hurts deep down in the soul.
     
  15. charliecc

    charliecc Android Enthusiast
    Rank:
    None
    Points:
    68
    Posts:
    424
    Joined:
    Oct 12, 2011

    Oct 12, 2011
    424
    184
    68
    If you just pick the glass off the back, what is the material under the glass like. Is it possible to just use the phone with no glass back at all, if it looks half decent that might be an option.
     
  16. ajm216

    ajm216 Newbie
    Rank:
     #1,831
    Points:
    16
    Posts:
    15
    Joined:
    Jun 17, 2010

    Jun 17, 2010
    15
    1
    16
    You could cover it up ;)

    [​IMG]
     
  17. SiempreTuna

    SiempreTuna Android Expert
    Rank:
     #71
    Points:
    423
    Posts:
    3,887
    Joined:
    Jan 11, 2013

    Jan 11, 2013
    3,887
    1,050
    423
    Not sure that using any phone without a back is ever a good idea. Quite apart from all the crud (and moisture) that's going to get in, bits of the internals are likely to get caught on things and ripped out.

    I'd bite the bullet and stump up the
     
  18. blahblahyoutoo

    blahblahyoutoo Well-Known Member
    Rank:
    None
    Points:
    38
    Posts:
    224
    Joined:
    May 18, 2012

    May 18, 2012
    224
    15
    38
    What case is that? Looks very nice. Does it add a lot of bulk?
    nm, found the thread.
     
  19. MT Rotor

    MT Rotor Android Enthusiast
    Rank:
    None
    Points:
    63
    Posts:
    462
    Joined:
    Mar 8, 2011

    Mar 8, 2011
    462
    45
    63
    I wonder if the glass can be peeled off the back cover so its just the plastic?
     
  20. CodeMonkey

    CodeMonkey Guest
    Rank:
    None
    Posts:
    0
    Joined:

    I'm using the official bumper and have dropped my phone twice (on the same day), from 2 foot onto laminate and 5 foot onto lino covered concrete.
    Both times the phone hit corner first then back, however the bumper took the hit and both phone and bumper remain unmarked.

    I also have a more "rugged" case for use if I'm out drinking / living it up, but I'm very happy with the compromise between protection and looks the bumper offers.
     
    amk2795 likes this.
  21. 104

    104 Lurker
    Rank:
    None
    Points:
    25
    Posts:
    9
    Joined:
    Jan 29, 2012

    Jan 29, 2012
    9
    0
    25
    Male
    Uk
    Just bought a cover and it looks good a 'hybrid flex shield gel skin case' from eBay. I got the grey one.
     
  22. Shooto

    Shooto Lurker
    Rank:
    None
    Points:
    5
    Posts:
    3
    Joined:
    Feb 9, 2013

    Feb 9, 2013
    3
    0
    5
     
  23. g_patrick15

    g_patrick15 Android Enthusiast
    Rank:
     #465
    Points:
    53
    Posts:
    423
    Joined:
    Dec 31, 2009

    Dec 31, 2009
    423
    62
    53
    $64 USD for mines to be fixed from a similar incident.
     
  24. Shooto

    Shooto Lurker
    Rank:
    None
    Points:
    5
    Posts:
    3
    Joined:
    Feb 9, 2013

    Feb 9, 2013
    3
    0
    5
    I am awaiting the paperwork from LG.

    will let you know the cost when it comes in. Desparate to start using my phone :(
     
  25. Shooto

    Shooto Lurker
    Rank:
    None
    Points:
    5
    Posts:
    3
    Joined:
    Feb 9, 2013

    Feb 9, 2013
    3
    0
    5
    Got my quote.

     
Tags:

Share This Page

Loading...