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Shattered Rear Nexus 4 Glass

Discussion in 'Android Devices' started by basictonal, Dec 28, 2012.

  1. basictonal

    basictonal Newbie
    Thread Starter

    Hi there

    Ive had my Nexus 4 for 9 days and today it accidentally fell from a height of about 1 foot onto a hard surface... the rear was shattered in about 3 places and the bits of glass are only held in place by the original plastic cover that was on the phone from the start that i left on. (the front of the phone is fine and still works OK, including the camera)

    Unfortunately I did not have a case/cover etc on it yet as waiting for one from eBay which may have saved it.

    What I want to know is (cant find this specific info on internet anywhere) is there anyway i can get this replaced under warranty from Google if I come up with some better story of how it broke?

    I read about someone just setting it down onto a cold stone surface in his home and it just shattered from the temperature difference or something like that.

    I'm not sure if its covered under my house contents insurance yet but looking into it now - in the meantime i will get a black gel cover to cover up the shattered back glass.

    Thanks for reading

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  2. andrews317

    andrews317 Android Enthusiast

    I am not really sure if there's a story good enough for them to cover warranty on a broken glass, but it is worth the try. You should also pray there's no one from google registered in this forum :D

    I've read a few stories like this about the iPhone 4. They have taken the phone to an Apple Store and some have gotten a replacement for free, others for $29.

    What to Do When You Crack Your iPhone 4's Back | Apartment Therapy

    Maybe you should call google and tell them the truth to know if you can get any help, but don't give your personal information. Say you are someone else who also bought a Nexus (maybe a friend you know who got it). This is in case they won't help you, you can call later and tell "a good story" using your real name.
  3. Kelmar

    Kelmar Done by choice

    What you are asking is how to commit fraud. :(

    My advice, be honest... maybe they'll work with you. There was risk involved with buying the device and using it (and using it without a case). Regardless, when people DO have a legit issue we all hope that Google/LG does the right thing. Don't ruin it by lying about it now.
    EarlyMon and yfan like this.
  4. basictonal

    basictonal Newbie
    Thread Starter

    rang lg via google and sending it back to them for a repair quote, told them it was dropped by accident so google couldnt do anything themselves for me.

    its a 26 pounds or so fee to get it inspected then up to me if i want to pay the cost to get it fixed or not.

    this is a nice phone but glass on the back is idiotic imo.
    EarlyMon likes this.
  5. Digital Controller

    Digital Controller The Real Bass Creator

    The phone looks beautiful and such, but i would have to agree, I know so many complained about the iPhone 4 full glass phone.

    Sorry about your luck, hopefully it doesn't cost too much :(
  6. welshmike

    welshmike Lurker

    Has anyone had an official quote for a repair from LG? I dont fancy paying
  7. welshmike

    welshmike Lurker

    I've had my nexus 4 for 3 days, when it fell out of my pocket as I got out of a car and hit the tarmac, where this was the result.

  8. BrutalUK

    BrutalUK Android Enthusiast

    The front of my N4 looks like that!:(
  9. basictonal

    basictonal Newbie
    Thread Starter

    got the smashed rear glass panel of my nexus replaced for a total of
  10. 104

    104 Lurker

    You should be covered if you have an all risk policy.
  11. amk2795

    amk2795 Well-Known Member

    This is my biggest fear. Will simply a bumper absorb enough shock from a drop to prevent this? Or do I want an all-around TPU?
  12. lacoste_rocker

    lacoste_rocker Well-Known Member

    I'm using a bumper right now, I'm truly scared that this will happen to me. I baby all of my tech even the cheap stuff. But I do know the risks of owning a fragile phone like this. I just hope this does not happen to me. Especially not knowing how much a replacement would cost me.
  13. Thats

    Thats That guy is This

    That hurts deep down in the soul.
  14. charliecc

    charliecc Android Enthusiast

    If you just pick the glass off the back, what is the material under the glass like. Is it possible to just use the phone with no glass back at all, if it looks half decent that might be an option.
  15. ajm216

    ajm216 Newbie

    You could cover it up ;)

  16. SiempreTuna

    SiempreTuna Android Expert

    Not sure that using any phone without a back is ever a good idea. Quite apart from all the crud (and moisture) that's going to get in, bits of the internals are likely to get caught on things and ripped out.

    I'd bite the bullet and stump up the
  17. blahblahyoutoo

    blahblahyoutoo Well-Known Member

    What case is that? Looks very nice. Does it add a lot of bulk?
    nm, found the thread.
  18. MT Rotor

    MT Rotor Android Enthusiast

    I wonder if the glass can be peeled off the back cover so its just the plastic?
  19. CodeMonkey

    CodeMonkey Guest

    I'm using the official bumper and have dropped my phone twice (on the same day), from 2 foot onto laminate and 5 foot onto lino covered concrete.
    Both times the phone hit corner first then back, however the bumper took the hit and both phone and bumper remain unmarked.

    I also have a more "rugged" case for use if I'm out drinking / living it up, but I'm very happy with the compromise between protection and looks the bumper offers.
    amk2795 likes this.
  20. 104

    104 Lurker

    Just bought a cover and it looks good a 'hybrid flex shield gel skin case' from eBay. I got the grey one.
  21. Shooto

    Shooto Lurker

  22. g_patrick15

    g_patrick15 Android Enthusiast

    $64 USD for mines to be fixed from a similar incident.
  23. Shooto

    Shooto Lurker

    I am awaiting the paperwork from LG.

    will let you know the cost when it comes in. Desparate to start using my phone :(
  24. Shooto

    Shooto Lurker

    Got my quote.


Nexus 4 Forum

The Nexus 4 release date was November 2012. Features and Specs include a 4.7" inch screen, 8MP camera, 2GB RAM, Snapdragon S4 Pro processor, and 2100mAh battery.

November 2012
Release Date

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