Should I return my EVO V? (New User)

Welcome to the forum!

What steps were done exactly? Did VM at least try and reactivate your phone?

 

Have you also tried running the system updates under Settings such as updating the PRL? That's my only other guess, all else fails you can call them and ask for an exchange of phones, which they should offer for free.

 

If you've done a factory reset, update prl, had vm reset your account. Tried GoSMS and it still doesn't work exchange your phone.

 

I believe you can exchange it up to 30days at radio shack. They also give you 30days to decide if you want the extended insurance. I didn't get the extended insurance, I have my triumph to fall back on. I'd call about the ticket and if nothing is done yet. Exchange the phone. Don't let Radio shack provision the phone. Do it online or better yet I'd call VM just to make sure its done right .

 

Weird. I bought my Triumph on eBay new (got it for a reduced price too) and I was able to get it exchanged with the 1 year. Can anyone confirm this?

Anyways, glad we helped you in any way possible, and good luck! :thumbup:

 

Virgin is strange, even if you purchase a phone used or receive a warranty replacement your 1 year warranty restarts upon activation. I

 

Return it while you can and save yourself the inevitable headaches - it's a POS.

 

Considering that you can receive texts from within the network but have issues with text messages from other networks suggests that it's not a phone issue but a provisioning issue. This phone seems to have problems at the network level with having all of the flags set on your account. Last week I started having a problem with my voice mails not showing up on my phone. They ended up by saying that some services weren't currently set on the account. A couple of keystrokes later and all was good. Give them a call and ask them to specifically check that all of your services are properly provisioned on your account.

 

Best phone I ever had. No problem whatsoever

 

i really dont have a problem with this phone.

 

I bought my phone online as well, and it doesn't matter; you still get a (I believe) one year warranty with Virgin Mobile. They have offered to replace my phone a few times already. I declined because A) my phone is new and they will send a refurbished phone B) the issue is with all phones, so I don't want to waste my time exchanging it only to have the same problem.

ETA: When the agents check the information on my phone, they see it as being bought at a specific store where the original seller purchased it, so they don't necessarily know that you or I bought it online. I'm not sure if it makes a difference anyway, because I want to say that you still have a one year warranty covering the phone from purchase date, even if the phone transfers owners in middle.

What OverByter said. This radio interface and signal issue that many of us are having should not stop you from texting completely. My phone works normally much of the time, with the errors occurring sporadically. (For myself, this is not affected by signal strength, since I am in an area that has good coverage.)

The suggestion to call them and ask them to check the features/provisioning on your phone is a good one.