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Should I trust LG?

Discussion in 'Android Devices' started by andMego, Feb 29, 2016.

  1. andMego

    andMego Android Enthusiast
    Thread Starter

    I always thought that rooting voids the warranty and that I can always flash the tot file to downgrade to zv3 and get it back since than the bootloader won't say rooted. A few days ago I called LG asking them about repairing my phone, and towards the end of the call I asked if I can root it before I send it in so that I would be able to back everything up, and they said yes (???) that's fine. So I asked but doesn't that void my warranty? And they answered no (???).
    My question is can I trust them on that (since I'm worried that if I send the phone in they will say it's rooted and they won't fix it).
    I would just downgrade to be safe but I don't have a pc to use and to get one will be a hassle.
    Also I've heard many stories of people sending their phone into LG for repairs and getting it back in a worse condition with more problems than before. The reasons I'm thinking of sending it in is that I have a battery drain issue on stock (been happening ever since I got the phone, even before rooting), my FM radio stopped working (on stock and custom, clean flashing didn't help), and now my power and volume buttons are giving me major issues (very often the volume down button thinks it's being pressed so the phone will boot into safe mode or my music volume will go down, and my power button very often doesn't work to turn the screen off). I tried taking my case off the phone to get the buttons working but that didn't help.
    Basically should I send it in and if I do can I leave it rooted? Thanks
     


  2. psionandy

    psionandy Extreme Android User

    check what the written terms and conditions are... If its in Black and White its going to be easier to prove than a conversation you had with an un-named person 4 months ago...
     
  3. andMego

    andMego Android Enthusiast
    Thread Starter

    Where are these terms and conditions?
     
  4. psionandy

    psionandy Extreme Android User

    They came with your phone... probably in that big pile of stuff you
    kept for safekeeping/threw away without looking at*


    *Delete as appropriate
     
  5. andMego

    andMego Android Enthusiast
    Thread Starter

    Yeah I threw them away without looking at them :). Now what
     
  6. bg4m3r

    bg4m3r Android Expert

    The only thing the warranty says that could be considered in reference to rooting is that unauthorized modifications are not covered. So now the question is what does LG consider an unauthorized modification. I would assume that rooting would fall squarely in the category, otherwise there wouldn't be things in place to detect if it's rooted. Although, it could be that rooting, then using that access to add or remove software within the system partition is the problem, but who knows since none of that is defined within the warranty information, deliberately. It's just an open ended statement that they can use as an excuse to not honor the warranty.
     
    dvdavid888 and mjhealy1978 like this.

LG Volt Forum

The LG Volt release date was May 2014. Features and Specs include a 4.7" inch screen, 8MP camera, 1GB RAM, Snapdragon 400 processor, and 3000mAh battery.

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