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Support Shut down problem

Discussion in 'Android Devices' started by thescoobster, Nov 17, 2012.

  1. thescoobster

    thescoobster Lurker
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    Nov 17, 2012
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    My Samsung Galaxy W shuts down whenever I have either 3G or Wi Fi switched on. If I switch on whilst connected to a charger there is no problem, once I disconnect then it will shut down within 2 or 3 minutes of activating 3G or WiFi. When I manage to get it to restart, it indicates that the battery is flat even though it may have a ful charge before shut down. I have restarted it whilst connected to my lap top and had 2 messages - first said that the battery was fully charger and should disconnect, whilst the same screen is showing 40% battery charge.

    I have backed up my data, done a factory reset and still have the same problem.

    Any ideas what is the cause and a fix for it? I am a novice with phones by the way so any technical stuff will need to be explained.

    Thanks in advance.
     

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  2. Ojjy1991

    Ojjy1991 Lurker
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    Dec 16, 2012
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    My Samsung W is doing the same thing. At first I thought it was the battery but it isn't. Did you manage to figure out the problem?

    Many Thanks :)
     
  3. johnyfalco

    johnyfalco Member
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    May 19, 2011
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    I would suggest this is a faulty phone, that needs replacing. :mad:
     

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