I was on a call yesterday at home 2 ft away from the modem and the call dropped, then a message came up on the screen "device not activated for voice" or similar to that. Phone would not work. I replaced the sim card at carriers store but seems the wifi isn't working anymore. I used to have the phone handset icon appear at the top right with the wifi signal. That handset icon no longer is there. When activating wifi originally i got a code from my carrier and all was good. Now with the new sim card my wifi is on, I have the wifi icon on the top right and the modem shows in my settings, however that little handset icon is gone and needless to say all calls today have cut out. I can be 2 ft away from the modem and I fade in and out. I am thinking that even though the phone shows wifi... it really isn't connecting. I do not have the option now to get a code from my carrier as for whatever reason is beyond me.. it was automatic when first setting up now it isn't. My phone carrier has no personal support, and the forum for that carrier isn't answering my request. I am a senior citizen living alone and I have got to have this phone operating correctly. Does anyone have any idea why it would recognize the wifi and modem.. but not work at all and where did my little handset icon go to? Thank you in advance for any help... this is so important right now.