I just purchased a new Elephone P8000, was well happy with the product...fast and funky. But when i put my sim card in, its not recognized in either slot, i have turned the phone off and on and off many times, still nothing...My sim is NEW 3g/4g compatible and works fine in my Galaxy ace 3 I have scanned the internet for approx 10 hours and read 100's of posts, but not one clear answer on how to fix my problem, most of the posts i have seen say..Install new OS and flash this and root that, im not that technical minded and i was baffled(still am), why does the phone not show the sim? what do i need to do to fix it without installing other OS instead of android. Elephone website has NO information i can use, the website keep crashing. There is NO updates or firmware stuff that i know of, so i came here begging for help. In order to help me i need the instructions in clear layman terms(easy form).