and doesn't work, is there a chance Verizon would allow me to trade it for an Incredible? I just got this piece of crap in January, after the Verizon salesperson convinced me not to switch to an iPhone, as was my intention. She said I'd get the turn by turn navigation I wanted when I got the software update in February (which didn't come until May) and since then, the phone has a mind of its own, the screen scrolls all the way to the left, it locks up, and when it does work, response time is ridiculously slow. No one seems to know how to correct this, either. I took it in and got it reset to factory settings, but that corrected the problem for about an hour. I should have just gotten the iPhone instead of listening to the load of bull the salesperson gave me about how great the Droid Eris is.