10:09:09 AM : Connected to sprint.ehosts.net 10:09:09 AM : Session ID: 236982 10:09:09 AM : Paul Lewis: Initial Question/Comment: When is the 2.1 update coming out for the htc hero? 10:09:15 AM : Please wait and the next available specialist will be with you shortly. 10:09:20 AM : If you are chatting today for Technical Support, please call (888) 211-4727. 10:09:20 AM : Jack H has joined this session! 10:09:20 AM : Connected with Jack H. Your Reference Number for this chat session is 236982. 10:09:20 AM : Thank you for contacting Sprint. My name is Jack H. 10:09:30 AM : Jack H: Hi. 10:09:34 AM : Paul Lewis: hello 10:11:14 AM : Jack H: Please allow me a few minutes. 10:11:25 AM : Paul Lewis: Alright 10:11:39 AM : Jack H: Thanks for staying online. 10:12:30 AM : Paul Lewis: Yup 10:12:49 AM : Jack H: There is no fixed date for 2.1 update for HTC hero as yet, however its expected to be launched may be in a couple of months. 10:13:30 AM : Jack H: When ever its launched, you will come to know about it from the Sprint web site. 10:13:30 AM : Paul Lewis: Really? damn. Do you know a tenative date for the Evo 4g? 10:14:50 AM : Jack H: Yes, the tentative date for the EVO 4G is coming December. 10:15:15 AM : Paul Lewis: Your site says coming summer 2010 10:15:26 AM : Paul Lewis: December is in the winter... 10:16:25 AM : Jack H: Yes, its summer .But may be delayed. But December is the maximum.would be launched before that. 10:16:40 AM : Jack H: Please wait a moment. 10:16:44 AM : Paul Lewis: ok 10:18:35 AM : Jack H: Please visit the following link for the details of the EVO 4G, and get registered there. 10:18:54 AM : Jack H: Sprint - HTC EVO? 4G 10:18:57 AM : Paul Lewis: Already did... 10:19:10 AM : Jack H: OK. 10:19:29 AM : Paul Lewis: I will be buying this the day it comes out. 10:19:50 AM : Jack H: That is great. 10:20:20 AM : Jack H: Please keep contacting us and our web sites for the latest updates. 10:20:51 AM : Paul Lewis: Also I think Sprint should try to get this phone out soon because there are is alot of talk on fourms of people switching to verizion if you take too long... 10:22:24 AM : Jack H: I understand that and I am putting a special note on your account, also I am forwarding your valuable suggestions to the higher authorities for the quick action. 10:23:03 AM : Paul Lewis: Alright, what do you mean by a special note? 10:24:10 AM : Jack H: Note means you will be given every time an information about the EVO 4G , when ever you contact us. 10:24:30 AM : Paul Lewis: ok thanks. 10:24:45 AM : Jack H: Is there anything else I may assist you with? 10:24:52 AM : Paul Lewis: nope. 10:24:56 AM : Paul Lewis: Have a good day. 10:25:11 AM : Jack H: Thanks for contacting us. 10:25:21 AM : Jack H: Have a great time.