Please please help me, Im getting crazy. I just got my Hero (which is also my first Android phone ) yesterday and I'm absolutely unable to properly install "HTC sync". I downloaded it from the HTC page carefully follwing the instructions, on a 32bit Vista (intel quad core+ 4 gig ddr2) and on a netbook (Msi wind + 2gig ddr2) with win XPsp3, but while everything on the phone's screen sems OK and it says that the phone is connectd via USB, the window of HTC sync has the "connect now " buttons grayed out, and the icon in the tray says "disconected". Itis a driver problem, because every time I try to install the drivers I get the message that says "Error" and that some files are missing. I am also unable to uninstall the drivers because I get the same message. I tried everything: the repair installation , to uninstall,and reinstall, but nothing seems to work. Whoever will be able to suggest a working solution will be remembered in my testament and in my prayers. I also have a Nokia N97 and an HTC touchHD and never gave me any problems, so far I'm far from happy of Android. Does anyone else have troubles with HTC sync and/or the drivers? And specially: is there a solution to this horrible situation?