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General Sleep of Death #2

Discussion in 'Android Devices' started by batman25, May 31, 2011.

  1. batman25

    batman25 Well-Known Member
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    Both on the charger fully charged. Had to pull the battery out. Can anyone tell me the exchange policy for a retail purchase. Im ready to exchange for a new one.
     

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  2. aquaitious

    aquaitious Android Enthusiast
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    14 days in person at the retail store.
    1 year manufacturer warranty through T-Mobile. +9.99 for shipping.

    Unless you got it from some other dealer.
     
  3. batman25

    batman25 Well-Known Member
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    Talked to Tmo today and they are going to send me a battery. I found it funny that they said I dont have to return the battery. So when the solve the real problem I will have an extra battery.
     
  4. Fetch Questman

    Fetch Questman Well-Known Member
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    You have had to pull the battery twice in how long of use?

    I also have had to pull the battery twice, in a month and a half of use. I wouldn't consider returning it unless, it became much more common. I also doubt that a new battery will solve the issue (however I did recently upgrade to a bigger battery). I suspect a software upgrade will be coming soon though.
     
  5. batman25

    batman25 Well-Known Member
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    I got it the day after it come out.
    2xSOD
    2xcomplete battery drain in a few hours from 100%
    ~4xfreeze ups
    countless no wakes on first button push.

    I like the phone but I can't use it as an alarm clock. I've been doing that for about 5 years now. Guess I need to buy a real one now.
     
  6. Fetch Questman

    Fetch Questman Well-Known Member
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    Yeah, I would want to exchange it if I had those issues. Just sending me a new battery wouldn't cut it. It seems there is a software issue, but that doesn't explain why some phones work fine and some are nearly useless.
     
  7. sajina khan

    sajina khan Lurker
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    after fully chargin my phone....it wont get started again when i powered it off..because it shows me low battery even pulling out a battry n re insert it doesnt help nymore...then i have to conct mt phne to the charger to make it on....plzz help if u have ny solutions
     
  8. Fetch Questman

    Fetch Questman Well-Known Member
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    What makes you sure that it's fully charged? If you pull it off the charger and it says low battery then I think you have a low battery. It sounds like your charger isn't working.

    I had something similar happen and I realized that a GFCI had tripped and the wall outlet was dead.
     
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