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General Small crack on home button

Discussion in 'Android Devices' started by Krust4, Apr 10, 2016.

  1. Krust4

    Krust4 Lurker
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    Having a black S7(non-edge). Small crack in the home button at an edge. Was there from DAY 1 I guess. Much less noticeable in the black color.
    Will it be worse overtime?
    Will it render the fingerprint scanner unusable?
    home button crack.jpg
     

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  2. Snakeyeskm

    Snakeyeskm Android Expert
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    Crack's, even in gorilla glass do not bode well for the future. Chips on the other hand, not so bad. Couldn't tell from your picture.
     
  3. Sheryl John

    Sheryl John Newbie
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    Is there any chance it will spread due to continuous stress when using for fingerprint reading? I doubt that.
     
  4. Krust4

    Krust4 Lurker
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    Should be a manufacturing defect that I didn't notice out of the box. No way this could happen without dropping the phone or any other strong impact which I'm sure I haven't done. Anyway since the exchange period is over there is no use of crying over spilt milk.

    Even if I had found this issue within the replacement period or even on the same day of unboxing itself there is a chance that they will try their best to not give me replacement based on my previous experience with my Galaxy S3 which had a gap between back cover and the main body at the top edge for which they laughed at me when asked for a replacement and denied my claim. They only way to prove that this was indeed a manufacturing defect is to record the unboxing of the product and if there is anything wrong with the unit show it in the video right way, LOL, otherwise they won't believe my claim. I've seen people in forums who had replaced thrice or even five times. But things aren't so easy at my place.

    It's been almost 1 month from the date of purchase. I contacted Samsung, and they are telling that physical damages aren't covered in warranty and if in case it's a manufacturing defect they told me to approach any service center to inspect. I heavily doubt whether they will believe me. Should I give it a try? What do you say?
     
  5. bIOforger

    bIOforger Android Expert
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    I would definitely try and the customer is always right :)
     
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  6. Snakeyeskm

    Snakeyeskm Android Expert
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    Try. Failing that get one of the tempered glass protectors. They will provide you better protection.
     
  7. Krust4

    Krust4 Lurker
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    OK. Going to give it a try :).
     
  8. d0eb0y

    d0eb0y Lurker
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    or if u want, u could always purchase a replacement button online somewhere I'm sure for a few bucks and when and if the time comes and u have problems,,,swap it out
     
  9. Krust4

    Krust4 Lurker
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    But I'm not good in repairing stuffs.
     
  10. KupKrazy

    KupKrazy Android Enthusiast
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    I imagine if Samsung found it as a defect in manufacturing, then they would replace it. Looking at that picture, I don't know how they would think that that could have been caused by the user unless they think you were for some reason picking on the button with a screwdriver or something. It's certainly not old enough for wear and tear. I hope they replace that for you. Maybe they'll give you a new one since they probably don't have refurbished units yet.
     
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  11. svim

    svim Android Expert
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  12. Krust4

    Krust4 Lurker
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    I'm in a confusion whether to go and get it repaired by Samsung or not. Because once when I approached Samsung's approved service centre (@ 2014) when my Galaxy S3 had a minor hardware issue (for the reason I quoted in one of my post) after replacement period. A person I closely know there (one of the repair guys) advised not to better give it for repair for this silly issue to any Samsung service centers and to better cover it with a case/cover since they were kind of bad at repairing and that they might mess up something else. So I'm kind of in a confusion in the case of my GS7's home button issue. What do you guys say?
    Should I go for warranty repair?
    Most of all, Will it cause to loose water-proofing?
     
    #12 Krust4, Apr 14, 2016
    Last edited: Apr 14, 2016
  13. BandOfBrothers

    BandOfBrothers Well-Known Member
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    If this was my phone I'd certainly be approaching Samsung.
     
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Samsung Galaxy S7

The Samsung Galaxy S7 was launched in 2016 and was one of two devices in the lineup. The device features a 5.1-inch display with a resolution of 2560 x 1440, 4GB of RAM, 32GB of storage, and a 12MP rear camera.

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