1. Download our Official Android App: Forums for Android!

Support Smashed Screen

Discussion in 'Android Devices' started by andyben, Apr 4, 2011.

  1. andyben

    andyben Member
    Thread Starter
    Rank:
    None
    Points:
    16
    Posts:
    70
    Joined:
    Jun 16, 2010

    Jun 16, 2010
    70
    5
    16
    :(

    I managed to drop my phone this morning and smasjed the glass outer cover over the home keys.

    Any ideas where best to get repaired (not HTC service centre...)

    ta

    ben
     

    Advertisement

  2. TelusMilestone

    TelusMilestone Android Enthusiast
    Rank:
    None
    Points:
    88
    Posts:
    663
    Joined:
    Jun 23, 2010

    Jun 23, 2010
    663
    35
    88
    Phones, more phones and yet more phones!
    Earth
    When did you purchase your phone? Do you have device protection?
     
  3. El Presidente

    El Presidente Beware The Milky Pirate!
    VIP Member
    Rank:
    None
    Points:
    3,118
    Posts:
    32,107
    Joined:
    Jan 3, 2011

    Jan 3, 2011
    32,107
    24,089
    3,118
    Scotland
    You got a local mobile repair shop?

    I've had a look at screens on the internet and they're about
     
  4. andyben

    andyben Member
    Thread Starter
    Rank:
    None
    Points:
    16
    Posts:
    70
    Joined:
    Jun 16, 2010

    Jun 16, 2010
    70
    5
    16
    I spoke.with a couple and one who fixed my ipod touch. Apparently its nearly impossible for them to separate the lcd and glass screen so will need both units at cost of 170+vat... also, warranty will be void.

    Decided to call HTC who quoted 85 plus vat with 5 day turn around and the warranty remains intact with 90 days warranty on new screen.

    Think HTC are best option, will keep you posted...
     
  5. El Presidente

    El Presidente Beware The Milky Pirate!
    VIP Member
    Rank:
    None
    Points:
    3,118
    Posts:
    32,107
    Joined:
    Jan 3, 2011

    Jan 3, 2011
    32,107
    24,089
    3,118
    Scotland
    It's better than the alternative and at least you know it'll be done properly.
     
  6. ajh94

    ajh94 Android Expert
    Rank:
    None
    Points:
    148
    Posts:
    1,072
    Joined:
    Dec 15, 2010

    Dec 15, 2010
    1,072
    73
    148
    Orange Telecomunications, Product marketing!
    Essex, UK
    I personaly would buy the parts and do it myself but then i know how to, you may not :/ i think like you said sending it to HTC would be best :)
     
  7. andyben

    andyben Member
    Thread Starter
    Rank:
    None
    Points:
    16
    Posts:
    70
    Joined:
    Jun 16, 2010

    Jun 16, 2010
    70
    5
    16
    Two weeks in & acording to HTC phone in for diagnostics / testing - just look at the screen, see it is cracked and fix the f'king thing...

    Apparently will receive a call today with a quote for the repair.

    Breath not being held...
     
  8. andyben

    andyben Member
    Thread Starter
    Rank:
    None
    Points:
    16
    Posts:
    70
    Joined:
    Jun 16, 2010

    Jun 16, 2010
    70
    5
    16
    One month in & still no phone.

    coomplaint escalated 3 times, not even a quote.

    HTC have now agreed to fix for free but as i'm in the US for a holiday next week, am pushing for a replacemen as can't guarantee my phone will be fixed.

    My advice, DON'T USE HTC REPAIR CENTRE forget the waqrranty & have any repairs done by a dodgy little shop in Wembley that wil fix your phone & repait it in 3 days.
     
  9. El Presidente

    El Presidente Beware The Milky Pirate!
    VIP Member
    Rank:
    None
    Points:
    3,118
    Posts:
    32,107
    Joined:
    Jan 3, 2011

    Jan 3, 2011
    32,107
    24,089
    3,118
    Scotland
    Complain via the HTC UK facebook page for all to see. A colleague of mine at work did and was sent a new handset within 2 days.
     
    andyben likes this.
  10. andyben

    andyben Member
    Thread Starter
    Rank:
    None
    Points:
    16
    Posts:
    70
    Joined:
    Jun 16, 2010

    Jun 16, 2010
    70
    5
    16
    not on facebook...any other ideas?
     
  11. andyben

    andyben Member
    Thread Starter
    Rank:
    None
    Points:
    16
    Posts:
    70
    Joined:
    Jun 16, 2010

    Jun 16, 2010
    70
    5
    16
    Got my missus to log on, commented on their page and their deleting everything i say.


    gonna be a fun afternoon
     

Share This Page

Loading...