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Support SMS Incorrect Contacts Issue

Discussion in 'Android Devices' started by MrBenson, Apr 9, 2010.

  1. MrBenson

    MrBenson New Member
    Thread Starter
    6

    Apr 9, 2010
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    Just upgraded to Desire, and it's an amazing phone, but i have a very annoying problem.

    I'm on T-mobile UK and when ever Tmobile send me a text (i.e. to say my balance of mins etc) my phone associates the number with a facebook contact on mine, i.e. it thinks my friend has sent me the message.

    the strangest thing is my facebook friend is only a facebook friend, I dont even have his mobile number in my phone, and ever stranger his mobile number is not listed on his profile page.

    so i am really stuck as to how this has happened or how to resolve.

    I've tried unlinking him/deleting him from facebook and factory reset on the phone (twice!).

    any suggestions would be very welcome.
     

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  2. Jay3GSM

    Jay3GSM Active Member
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    Mar 14, 2010
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    I can't resolve the issue for you, but just confirm you are not alone. I too have the Desire on T-Mobile, and have the same issue as you describe. Very strange.
     
  3. dgoulston

    dgoulston Well-Known Member
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    Mar 29, 2010
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    Systems Engineer in an Investment Bank
    London
    I disabled Facebook contact sync and it solved this for me

    D
     
  4. dgoulston

    dgoulston Well-Known Member
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    Mar 29, 2010
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    Systems Engineer in an Investment Bank
    London
    I disabled Facebook contact sync and it solved this for me

    D
     
  5. stewalker

    stewalker Member
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    Apr 7, 2010
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    im on orange and i have the same problem. when i get a msg from orange it comes up with a face book friend with a very similar name
     
  6. McGeagh

    McGeagh New Member
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    Apr 4, 2010
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    Have exactly the same issue. Rather annoying!

    Hope this gets fixed soon!
     
  7. nx1977

    nx1977 Well-Known Member
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    Feb 8, 2010
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    It's to do with your FB contacts that have their contact details as 'ask me'.

    Turn off Facebook contact sync ;)
     
  8. miles_t

    miles_t Member
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    Apr 5, 2010
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    Not really a solution or an explanation
     
  9. antipesto93

    antipesto93 Well-Known Member
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    Feb 4, 2010
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    wow i have the exact same issue!! so weird..!!!!
     
  10. Jay3GSM

    Jay3GSM Active Member
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    Mar 14, 2010
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    Of course it is. Facebook contacts have their details set to 'ask me' and that causes this issue, turning off Facebook contact sync resolves the problem. :)
     
  11. Kendoji

    Kendoji Well-Known Member
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    Apr 5, 2010
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    Haha, I have the same issue with SMS messages from my Dutch provider Telfort. Only messages from them, and always associated with the same Facebook contact.
     
  12. antipesto93

    antipesto93 Well-Known Member
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    Feb 4, 2010
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    ahh yeah ... the contact that keeps showing up as tmobile on my sms has their FB phone as 'Jus ask' ... i think its the word ask thet triggers it..
     
  13. Talexe

    Talexe Member
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    Apr 6, 2010
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    Same! In fact, this is causing other problems for me because sometimes I can't change their number from the one on their Facebook profiles.

    Even if I've merged more details with the contact, I sometimes can't choose to change their primary number from the Facebook one which makes it annoying trying to call them! Any suggestion?
     
  14. fat_jay

    fat_jay Member
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    Apr 5, 2010
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    Same thing on vodafone
     
  15. lekky

    lekky Lover
    313

    ditto on orange.
     
  16. lookseehear

    lookseehear Well-Known Member
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    Jan 13, 2010
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    same here on tmo uk



    Sent from my HTC Desire using Tapatalk
     
  17. MrBenson

    MrBenson New Member
    Thread Starter
    6

    Apr 9, 2010
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    thanks for all comments about turning off facebook sync, but surely that will mean my contacts are not sync'd and I will loose one of the functions that the Desire is good for -> having all contacts linked and in one place?

    I think this is massively annoying and really should be something that HTC should sort out!

    anyone else go any suggestions to resolve without loosing facebook sync ability?
     
  18. antipesto93

    antipesto93 Well-Known Member
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    Feb 4, 2010
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    cant you just un-link the contact from facebook that is coming up as tmobie? and then re-create that contact as a normal sim contact...
     
  19. i3ubble

    i3ubble Active Member
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    Mar 29, 2010
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    Bristol
    Trouble is that, for me anyway, the contact only exists because of facebook, I don't have them as a regular contact. Also when it first happened, i just deleted the facebook friend to try to fix it and it has just changed to another friend, so possible that would happen.
     
  20. Lukehluke

    Lukehluke Well-Known Member
    63

    Jan 12, 2009
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    I think HTC need to have an update with a fix for it.
     
  21. kiradylan

    kiradylan New Member
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    Apr 19, 2010
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    I've had this same problem too. Don't know how to fix it. Has anyone tried saving the number to see if that helps. I get messages from RBS from the same number and on my old phone it used to show as 'no contact'. I just wondered if I save the number as a contact called 'RBS' the next time they send me a message will it show as that instead.
    I haven't tried this yet. Anyone think its worth a go?
     
  22. maxx001

    maxx001 Member
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    Apr 19, 2010
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    I can confirm this issue.

    I get the exact same problem. The problem occurs when you have a facebook friend for which you have no phone record and which have written text instead of a phone number in his facebook contact information phone info and you receive a text message (sms) from a phone number that you do not have in your phone contact list.


    The seems to be no real solution for now, but one of the following:


    • Disable facebook sync in your phone
    • Remove facebook friends which does not supply a valid phone number
    • Create a phone contact for those facebook friends which do not supply a valid phone number.

    The last solution seems to be the best one if you don't have too many friends with an invalid phone number entry. I only have one so creating a phonebook entry for him fixed the problem :)
     
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  23. xathras

    xathras Member
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    Apr 18, 2010
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    Hi,
    Apologises if this has appeared before. But i've noticed that I'm seeing some messages e.g. from T-Mobile appearing as one of my facebook contacts.

    Has anyone had this before?

    Any ideas on whether this is just a setting change or a bug?

    Thanks
    Wayne
     
  24. nx1977

    nx1977 Well-Known Member
    163

    Feb 8, 2010
    2,421
    174
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    UK
    Try a search, as a common issue
     
  25. xathras

    xathras Member
    15

    Apr 18, 2010
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