I returned my Droid within 30-days guarantee period because it constantly turned off itself while charging and the screen was loose. Upon requesting for exchange, Verizon charged me $209 on the new phone and said that I will get a refund as soon as they receive the defect. The defect was sent back using the shipping label I received from Verizon and it was confirmed to be delivered on Feb. 20. I've already called the customer service numerous, numerous times but I still haven't got refunded either on my VZW account or my bank account. How long does it usually take to get a refund, seriously?