So I walk into a VZW store......

Yeah it was kind of messed up how he was treating you but you gotta understand it was another manager that was offering that to you so you can't expect him to honor the same thing especially if he hadn't spoken to the other manager. Should've asked the other manager what day he would be coming back in so that you wouldn't have any issues.

 

Wow. I don't care a damn bit if that was a manager yelling at you.
He works in a Sales/CUSTOMER Service environment.
He doesn't pay his paycheck, YOU DO.
That employee is an embarassment to the company and what is suppose to be a professional business environment.
He failed the company and he definitely let down you, your wife, and any other customer that was unfortunate enough to witness his child like antics.

You know how the VZW down by STL handles someone with an upgrade due the next day?
If the customer were to come in a day early, the upgrade is granted...ON THE SPOT.
No problem. Keep the $$ train rolling forward, and keep the customer happy.



1 more thing. For a Manager, not just a sales associate, or customer service associate, but a MANAGER to YELL,
"You don't want the Moto Droid anyway....that thing is JUNK. The battery will last MAYBE 12 hours!!" and continue to carry on and on and on how you shouldn't waste HIS time with the DROID phones....
This would be the last type of person I would want representing a place of business.
You could always find out his name and give corporate a call, and let someone know about his attitude.
I wish I would have been in the store that day.

 

Bad customer service. It's an epidemic in every industry. Try to get the guy's info and call corporate.

 

That's weird, from the OP, it sounds like the store you were in has 2 managers?
The store I work at, and every store I have been in has 1 manager. From the way that guy sounds, I have a hard time believing he was a store manager. He sounds like an idiot.

Storm1 best phone ever? WTF? LMFAO!

 

Good to hear you & your wife were taken care of professionally...And with respect.
The Android Operating system is such a huge step forward as far as stability goes, not to mention all of its bells & whistles. *Much better & reliable than the Storm*

I'm sure you & your wife are enjoying the phones, not to mention the speedy browsers!
ENJOY!

 

Now THAT is how customer service should be. Glad it worked out.

 

Technically all of us VZW employees do pay our paycheck since we are all customers to. We jump through the same hoops you do when we need to upgrade/deal with customer service. Hell, I can't even walk into a store when I have a problem and replace my phone, everything has to be mailed to me.

Also, your signing a legal binding contract that YOU agree to when you get a new phone, obviously unless your paying full retail. If your upgrade date is a certain day it IS that day. I as the customer would not walk into a place of business fully knowing what my contract is and want to do it early without expecting to pay some sort of penality.

Glad you finally had a good experience. It probably should have been handled that way long ago. At least that's what I would have done anyhow.

 

But did he give you a shirt????

 

What a moronic sales person. He needs to prmote the company in a good way, and not pick and choose his battles with what phone OEM is hot one day, and not the other.

Read the post just before yours - its about a guy who is on his 6th Storm- all defective.

 

I too was on my 6th Storm! Each one before my current (&last one) had some sort of hardware issue. All confirmed.

Got the Moto Droid now, I do NOT miss my Storm.
Not looking back either.