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so I was told Verizon would call me back last Friday

Discussion in 'Android Lounge' started by n813ca, Aug 21, 2011.

  1. n813ca

    n813ca Well-Known Member
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    I was told that I could upgrade early by three months, and I told the lady that I would need to go look at the phones. She told me no problem and that she could do a call back. I told her ok and to call me back on Friday after 1 pm. It is now Sunday.. I spend $150 a month on my phone service and have had verizon for over 10 years. You would think they would be more appreciative. Should I switch to Sprint or somome way cheaper. I can get unlimited everything with Sprint. The only thing i have unlimited right now with Verizon is data.
     

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  2. theineffablebob

    theineffablebob Android Enthusiast
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    If you have good Sprint reception in your area, go for it. You'll save a lot of money.
     
  3. Martimus

    Martimus One bite at a time...
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    From what I've seen getting an early upgrade from VZW customer service tends to be challenging... many times the reps need to get manager approval to do early upgrades. Personally I'd go into a store and talk to a manager... or call customer loyalty and inform them that of the compelling reasons why you are dis-satisfied with Verizon's service and that you are considering a move to Sprint. They tend to have more authority to grant early upgradess...
     
  4. _mw_

    _mw_ Android Enthusiast
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    Personally, I'd try calling them back before I switched service after ten years. Sometimes I forget to brush my teeth in the morning, I wouldn't put it past an employee of any company to have misplaced their calendar.

    I sincerely hope (with full tongue in cheek) that your spouse never comes home late!
     
  5. n813ca

    n813ca Well-Known Member
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    how do i call customer Loyalty
     
  6. n813ca

    n813ca Well-Known Member
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    _MW_

    I did try and call before I posted this. They told me they couldn't upgrade me any earlier than one month before which is Nov and Dec.
     
  7. cookie_monster

    cookie_monster Android Enthusiast
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    call the regular CS number and ask for the department
     

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