Started originally with an issue with the phone randomly powering off, got a replacement and then the sim issue started. Then on phone #3 had issues with only getting 1x, and never anything else. They sent me a 4th and the camera didn't work after setting it up. My wife got her DNA the same day as me, and has had no issues with hers at all. I called tech support, and they are sending yet another DNA, but I have decided to move on. I went ahead and used my upgrade, and ordered the S4. At least if I miss the DNA, the wife still has hers for now.