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General So my Incredible died.....

Discussion in 'Android Devices' started by jonw757, May 1, 2010.

  1. jonw757

    jonw757 Well-Known Member
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    So I had a few issues with the phone today.. I got a phone call that went to voicemail, the light flashed that I had one but it did not show up on the screen. I then tried to call VM to no avail, it would just go back to the call history. So I pulled the battery, worked fine. I then tried to turn the wireless on and it would just sit there at the turning on state. Ok ill listen to pandora over 3g, pulled the battery again, goes to the Verizon Wireless screen and just sits there............

    I just got back from my local verizon store, they said there are none in the area and ill have to wait till they get more in stock sometime next week.. Going to call customer service now to see if they can overnight me one for monday.. This is unbelievable...

    ** Customer Service is sending me a new one overnight **
     

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  2. jwm2

    jwm2 Well-Known Member
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    It happens, it sucks but thats just the way it is these days with electronics. Them are the breaks. I feel bad for you, but i'm not sure thats much consolation.
     
  3. soulfetcher13

    soulfetcher13 Well-Known Member
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    lab guy for Coca Cola
    tennessee
    It is important to note that not all apps play well with either the os and/or the phone. If you recently downloaded apps, you can try uninstalling your apps and reading one by one until the one that's messes with your stuff.
     
  4. nstallion

    nstallion Well-Known Member
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    This is a good tip in general, but I think in the OP's case, he got stuck at the boot screen, which is not normally something a misbehaving app could cause.
     
  5. soulfetcher13

    soulfetcher13 Well-Known Member
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    Probably not, possibly a task killer could. If some of the core processes or sense was set to kill, phone confusion, boot screen lock up especially if killer is set to operate at boot up. And by operate I mean auto kill.
     
  6. jonw757

    jonw757 Well-Known Member
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    It is before I can get into the actual OS.. So I cant tell if an app is causing the issue.

    I did however leave it plugged in for the past 6 hours and when I came back it was at the normal screen. I uninstalled the last few apps although they werent anything odd to see if it helps. Still cant turn wireless on at this point.

    Still wont turn on correctly.. Im uploading a video to Youtube now
     
  7. Quintessence

    Quintessence Well-Known Member
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    As they mentioned before, its a powerful phone. Unfortunately that means its highly sensitive. Factory defects will always be there, but when it gets more and more sensitive, there is alot more that could have them rear their ugly head.

    I hope the overnight is quick and best for you. =)
     
  8. d.scardino

    d.scardino Well-Known Member
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    Military Police
    Honolulu, HI
    To feed off that, My moto droid when I first got it, I downloaded Antivirus Free by DroidSecurity and had a problem with the phone rebooting itself consistently right after installing that program. Once uninstalled I didnt have a single problem afterwards, except it wasn't an incredible lol.. Sorry about your luck though.. As a last ditch effort, maybe you should Wipe the device and see if it fixes your problem, unless you cant boot it up anymore.

    Good Luck..
     
  9. jonw757

    jonw757 Well-Known Member
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    Looks like wiping it may have worked, but now it needs to be activated again, Verizon switched me back to my BlackBerry plan for the time being.. so when I go to activate it, it asks me to change plans.. sigh
     
  10. 5thElement

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    We are all dumber now that we have read this....
     
  11. d.scardino

    d.scardino Well-Known Member
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    Hah... In reply to your plan issues, call CS and im sure you can explain to them what happened and theyll fix it up. Or you can use my Verizon which it what i prefer.

    LOL 5th im still laughing at that reply haha.. i didn't even read that into it initially until you mentioned it lmao
     
  12. DPDAndroid

    DPDAndroid Well-Known Member
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    VZW Online is showing the next availability for the DI to be 5/14...................
     
  13. bigvinny

    bigvinny Well-Known Member
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    Better to have it break early, if it means free (or nominal fee) replacement with another new phone. It still does rain on your parade to have it die on you so early, though.
     
  14. jonw757

    jonw757 Well-Known Member
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    Even though the wipe got it working the wireless still will not turn on, so I am guessing that was the issue to begin with, or at least part of it.

    Yes it does kill the "high" from getting a new toy, but its still much better than having to deal with my Storm.
     
  15. lovespekes

    lovespekes Active Member
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    Teacher ready for summer break!
    Jon, did VZW say they were sending one out on Monday for you? My Inc is dead and they told me the same thing and that they would overnight it so I would have it on Tuesday. A couple of hours later I received a call saying they would not having any Inc's in stock until Thursday so I won't get mine until Friday.
     
  16. jonw757

    jonw757 Well-Known Member
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    Yes they said they were sending it out Monday for Tuesday. Although I did not receive a call.. yet..

    What happened to yours?
     
  17. lovespekes

    lovespekes Active Member
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    Teacher ready for summer break!
    My phone just died. I thought it was the battery but when I took it to a VZW store they tried different batteries and chargers and nothing worked.

    A CSR told me yesterday that I would have a new phone by Tuesday but now it's Friday....and possibly NEXT Friday. I have to call back tomorrow to find out if I have a tracking number yet...although I do not understand how I could have a tracking number if it hasn't been shipped yet.

    When the CSR left me the message she did say she was going to give me 250 extra minutes a month for 6 months but I do not use the minutes I have. So when I called back today I asked if there was something else I could have in exchange. I got 10% off my bill for 6 months...something I can use .

    Now if I can just get a phone to use!
     
  18. jonw757

    jonw757 Well-Known Member
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    Just got a tracking number from Verizon scheduled for Tuesday delivery...
     
  19. lovespekes

    lovespekes Active Member
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    Teacher ready for summer break!
    Me, too! What's up with that. I just called VZW about an hour ago and to see if I was still on for this coming Friday or next since their online store shows 5/14 as the shipping date.

    Hopefully we will both have working phones by Tuesday!!!!
     
  20. lovespekes

    lovespekes Active Member
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    Jon, have you checked your shipping message for today? Mine shows

    Date/Time
    Activity
    Location
    Details
    May 3, 2010 3:20 AM
    Shipment information sent to FedEx​

    May 2, 2010 9:11 PM
    Arrived at FedEx location
    MEMPHIS, TN​

    May 2, 2010 2:07 PM
    Picked up
    MEMPHIS, TN​


    I'm hoping it starts moving soon so that I can get it by tomorrow!:eek:
     
  21. jonw757

    jonw757 Well-Known Member
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    Mine is out for delivery
     
  22. jonw757

    jonw757 Well-Known Member
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    Was attempted for delivery but I was not home! At least I will get to charge this one fully before I turn it on, still have the old one to hold me over till then
     

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