I was listening to music while on the main screen and the drop down notification bar wouldnt drop down. So I turned my phone sideways and opened the keyboard and tried using the drop down menu again, it worked but it was only showing half of the menu and showing the apps underneath. Then it turned off. I turned it back on and did the whole start up process then it shut off again. I then took out the batt and sd card and tried it again. On the next start, before it shut off, i noticed a notification at the top: crash report notification. I then started to cry lol. My first thought was to come here and ask what I could do (if anything) and if metro would even touch my phone if they knew it was rooted, but storms knocked out power and I couldnt get online. Anyways I called the local corporate store, they said they could fix it by resetting it free of charge. I brought it in, and they said, they didnt know what happened and had to replace it. I heard there was a $30 or something exchange fee, but it was FREE!! I didn't even have insurance, a receipt, or anything. Truth be told I bought the phone used. lol. They even replaced the screen protector. My phone was rooted and had bloatware removed. I have no idea if that had anything to do with what happened. But I am weary of doing the whole rooting and bloatware removal now. Sorry for the novel, just had to share my little experience.