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Support Soft Keys Going Berserk

Discussion in 'Android Devices' started by thecja, Nov 10, 2013.

  1. thecja

    thecja Lurker
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    Just got a brand new HTC Incredible and the soft keys are constantly going berserk as if they are being sporadically pushed and I can't do anything because it just keeps jumping from screen to screen. I can't find anything about anyone having this problem online. I have removed and replaced the battery, no change. I have reset the factory settings, no change. Is there way to fix this?
     

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  2. sdrawkcab25

    sdrawkcab25 Android Expert
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    you mean you got a brand new "refurbished" htc incredible? the htc incredible hasn't been manufactured in about 3 years, if not longer...

    first thing i would do, is clean the optical trackpad, a damp cloth and compressed air should do the trick :)
     
  3. thecja

    thecja Lurker
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    It actually is completely unused. True that it wasn't manufactured recently, but fresh out of the box. I've tried cleaning it to no prevail, but I don't have canned air at the moment. Will try when I can. Any other thoughts? Thanks!
     
  4. sdrawkcab25

    sdrawkcab25 Android Expert
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    usually a dirty trackpad was the culprit for screen jumping... might want to try a touchscreen tester from the play store to see if it is registering phantom touches.

    https://play.google.com/store/apps/details?id=multitouchpro.tests&hl=en

    other than that, it would have to be some type of hardware issue, most pieces of the incredible can be replaced fairly easily.
     
  5. thecja

    thecja Lurker
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    I kept periodically trying to clean the trackpad, and finally it has improved. Occasionally it will jump, but not nearly as bad as it was. Thanks.
     

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