1. Download our Official Android App: Forums for Android!
  2. We apologize for the disruption in email services! They are sending out now, but there is a backlog, so it may take a little time to catch up.

Support Soft Touch Button Wont Illuminate

Discussion in 'Android Devices' started by Inspireblue, Dec 8, 2012.

  1. Inspireblue

    Inspireblue Lurker
    Thread Starter
    Rank:
    None
    Points:
    5
    Posts:
    7
    Joined:
    Oct 11, 2012

    Oct 11, 2012
    7
    0
    5
    I'm new to this form and honestly don't know if this is the correct form or not, if this topic has to be moved i'll understand.

    This started happening today, out of no where. All the soft key buttons work. it's just the search button wont illuminate. I've tried doing a soft reset, rebooting the phone, talking to samsung's online chat and even calling T-Mobile. Its really bothering me to only see the home, menu, and back button illuminated and not the search button. Anything could help, Thanks.

    Samsung Galaxy s2 (White) SGH-T989
     

    Advertisement

  2. Atma

    Atma Android Expert
    Rank:
    None
    Points:
    533
    Posts:
    6,069
    Joined:
    Dec 26, 2011

    Dec 26, 2011
    6,069
    2,901
    533
    Male
    Survival
    North Carolina
    Welcome to the forums Inspireblue :hello:

    Try pulling the battery for a minute. Try a factory reset. That's about all I can think of and I don't know if that will help. Is it under warranty? Could you get a new one?
     
  3. Inspireblue

    Inspireblue Lurker
    Thread Starter
    Rank:
    None
    Points:
    5
    Posts:
    7
    Joined:
    Oct 11, 2012

    Oct 11, 2012
    7
    0
    5
    Thank you, and i've tried both. Yes the phone is still under warranty you think i should send it to samsung?
     
  4. dupek

    dupek Well-Known Member
    Rank:
    None
    Points:
    18
    Posts:
    85
    Joined:
    Apr 4, 2012

    Apr 4, 2012
    85
    21
    18
    If under warranty, you should replace it as is expensive to fix latter. If you feel adventurous, you can easy open the phone and see if the ribbon did not got lose from mainboard. It supposed to be glue to case, but you never know. The contacts are at the bottom. Small ribbon. Just pop out and reinstall.
     

Share This Page

Loading...