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Support Software Update fails to Connect

Discussion in 'Android Devices' started by mneimeyer, Sep 8, 2010.

  1. mneimeyer

    mneimeyer Active Member
    Thread Starter
    16

    Jul 29, 2010
    27
    2
    16
    Upstate, NY
    In theory there will come a day when Froyo or the GPS fix will be available from AT&T...

    So every so often I go into Settings and then go to Software Update, click "Check for Update", click OK and for the past couple weeks it has ALWAYS told me that it failed to connect to AT&T's servers. If I try and check again it tells me that 24 hours has not elapsed since I made my last request. (Even though that request failed).

    I've tried it in Airplane mode with Wi-Fi enabled and I've tried it in normal mode but using Wi-Fi and in 3G mode (not connected to any Wi-Fi network).

    Am I crazy? The day I got my phone I was able to retrieve an update (so it used to work) and I have not rooted my phone or "mucked with it" in any fashion.

    Matt
     

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  2. George0211

    George0211 Well-Known Member
    43

    Aug 16, 2010
    296
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    43
    Which firmware are you running? I started having the same issue after I flashed to JH3
     
  3. mneimeyer

    mneimeyer Active Member
    Thread Starter
    16

    Jul 29, 2010
    27
    2
    16
    Upstate, NY
    Here's all the 'numbers' I can find :)

    Firmware: 2.1-update1
    Baseband: I897UCJF6
    Kernel: 2.6.29 jetaek.lee@sep-11 #2
    Build #: ECLAIR

    Should all be stock stuff.

    If this means it's "broken" I can always take it back to AT&T...
     
  4. George0211

    George0211 Well-Known Member
    43

    Aug 16, 2010
    296
    27
    43
    Nope, you're running all original stuff. I guess AT&T is having problems with their servers or took them offline.
     
  5. mneimeyer

    mneimeyer Active Member
    Thread Starter
    16

    Jul 29, 2010
    27
    2
    16
    Upstate, NY
    I would assume the same thing but for the better part of a month? Really?

    <sigh>
     
  6. tysj

    tysj Well-Known Member
    16

    Jul 14, 2010
    73
    6
    16
    Well mine tells me there's no update, so don't worry about it.
     
  7. mneimeyer

    mneimeyer Active Member
    Thread Starter
    16

    Jul 29, 2010
    27
    2
    16
    Upstate, NY
    And it's not like someone here won't post something... I know... I know...

    But I've never been a patient person. :)

    Thanks though!
     
  8. CrimsonPride

    CrimsonPride Well-Known Member
    143

    Jul 28, 2010
    1,482
    200
    143
    student
    north alabama
    i hear it wont connect if youre rooted, if you unroot it should work. youll hear about any update, just unroot then and get the update, thats what i plan on doing atleast
     
  9. Endoran

    Endoran Well-Known Member
    38

    Aug 19, 2010
    403
    24
    38
    SLC, Utah
    Woah, you received an update? For real? By going into settings and manually checking? What update was it?
     
  10. BobPaul

    BobPaul Well-Known Member
    38

    Aug 2, 2010
    166
    10
    38
    I was told by ATT tech support that the update functionality has never been "turned on".
     
  11. rkirkr

    rkirkr Active Member
    16

    Jul 27, 2010
    33
    6
    16
    Los Angeles
    If that's true, then how do we get the Froyo update when it is ready? Is that what AT&T said to you exactly? And if so, did you ask them what I just asked?
     
  12. konds

    konds New Member
    5

    Sep 8, 2010
    2
    0
    5
    I know there are no updates available, but it just feels like I am going to miss out on one when it does become available. :thinking:
     
  13. BobPaul

    BobPaul Well-Known Member
    38

    Aug 2, 2010
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    38
    I was asking because I was expecting for the update in Sept, however the girl I was speaking to was clueless.

    This was just one of many data points causing me to return my Captivate.
     
  14. dope619

    dope619 New Member
    5

    Aug 3, 2010
    2
    0
    5
    hey any luck in connecting to the server?
    because mine still doesnt connect.
     
  15. rockfrawg

    rockfrawg Member
    15

    Nov 3, 2010
    24
    0
    15
    Fort Worth
    i've never been able to check for updates since I got the phone...was having the same issue where it would just say "failed to connect" or whatever...

    I saw this i think somewhere on here this morning...worked for me

    Settings>Applications>Manage Applications>
    Menu>Filter>All>
    Device Management>Clear Data

    Reboot and check for updates again
     

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