...he claims that it's because I modified the phone so when he called VM, the customer representative was unable to activate the phone for him. I had the phone running Sharp 2.2.2 ROM and never had a problem. I have a hard time believing his story but want to verify before coming to a conclusion. Would VM not be able to activate a phone if it's rooted? I had it factory reset to wipe out all of my personal information before shipping. Is there a way to verify with VM on this phone with this issue?