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[SOLUTION]Cannot add Google account after factory reset

Discussion in 'Android Lounge' started by kgray1985, Mar 3, 2013.

  1. kgray1985

    kgray1985 Lurker
    Thread Starter

    I have a Kyocera rise on virgin mobile
    running Android 4.0.4(Ice Cream Sandwich)

    After a hard reset my whole ill not allow me to add my google account to my phone...it gives an error "Can't establish a reliable connection to the servers"
    I have tried multiple solutions to no avail..Heres a list of what I tried already
    1.Another hard reset..(same prob)
    2.the youtube/gmail login trick(it let me login to gmail just fine but when trying to sign into youtube it does the same thing as adding my google account)
    3.Changing vpn settings(my phone does not have this option under mobile networks setting)
    4.Tried just using wifi(same prob)
    5.tried using just 3g(same prob)
    6.take out sim card and try with wifi only(phone dont use sim cards)
    No clue what else to try

    HELP! :thinking:

    [EDIT]FIXED!! Shortly after I posted this question I found forum post that helped me fix this annoying problem.

    Please do it at your own risk.

    How to do it:

    1.- Root your device (of course)

    2.- Editing the file

    You will need a proper editor
    On your device open your browser and go to: Total Commander - Android
    Download and Install Total Commander for Android... and open it

    3.- Browse with Total Commander to root/etc
    (hint: on the right side of the screen there's a shortcut to system folder.. look for etc/ and you will find it)
    Long tap on "hosts" > edit file > Totalcmd-Editor

    Open etc/hosts and edit the file. Just put # before android.clients.google.com.

    4.- SAVED

    Edited file should look like this: localhost
    # android.clients.google.com

    remember: based on my own observation it should be look like this: one space)localhost
    # one space)android.clients.google.com

    5.- Turn OFF your device.

    6. Reboot your device.

    7. Once the phone reboots, input your google account information when the phone asks for it.


    Now you can connect to Google Play!


    sam249, bowspot, electricpete and 9 others like this.
  2. Best Answer:
    Post #39 by Xavier Black, Dec 13, 2016 (1 points)

    1. Download the Forums for Android™ app!


  3. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    welcome to the forums!!!!!!!

    i really appreciate it that you posted your solution to your problem.
  4. BlackNathaes

    BlackNathaes Lurker

    This was upsetting me so much i was about to freak out about it. I registered the forum just to thank you, this fixed it!
    funkylogik, dustwun77 and argedion like this.
  5. Vishal Jain

    Vishal Jain Lurker

    i have tried out ur suggestion, but i am not able to edit the host file, when i edit it shows some error while saving.

    Please suggest any solution for this
  6. mikedt

    mikedt 你好

    Is this one of those Chinese devices with PRC govt. censoring included? We had something like this before, tablets bought in Shanghai, couldn't connect to Google or Facebook, and it turned out the hosts file had been fixed to block those sites.
  7. pnperl

    pnperl Lurker

    Searched many topics all suggested to do reset and blah..blah..
    your solution worked to sign in but still play store connection error and sync error not solved :(
  8. blerdi

    blerdi Lurker

    hi i use samsung galaxy s4 zoom and i have the same problem
    when i do the changes it says re-mount error what should i do
  9. MorganaCat

    MorganaCat Lurker

    My old back-up Chinese phone had that issue after a factory reset. None of the other solutions wafting around the net worked. So i bit the bullet (as the phone was pretty useless without a google account to use Google Play) and followed your instructions.

    Used Kingo App to root the phone without a hitch, and managed to edit the host file! And it worked. All good now.
    Thanks a lot!

    Oh and the remount error - allow it to remount, it should then save the edited host file.
  10. mjcmatos

    mjcmatos Lurker

    #9 mjcmatos, Apr 11, 2015
    Last edited: Apr 11, 2015
  11. vishhere

    vishhere Lurker

    thanks a lot bro ... now its fixed ... keep up the great work :)
  12. Skykes

    Skykes Lurker

    Super... It works for me too.. Thanks a lot bro...
  13. JohnMarkBrown

    JohnMarkBrown Lurker

    Thank you so so so much for this... Once I restored my phone to factory settings I was a mess because I had thought I broke my brand new phone after having it for no more than a week. I followed your awesome instructions and it worked. So I would just like to thank you very much and I hope you have a great day!!!!
  14. yukihana

    yukihana Lurker

    My host file error when I save the changes:(
    Other suggestion pls.:(
  15. riz92110

    riz92110 Lurker

    Hi ! I factory reset my android fone (samsung captivate glide, gingerbread os). after reset when i m adding my google account, it is saying username password not correct while same credentials work on my pc. moreover, i received e-mail from google that an unknown device has attempted to log on which has been prevented. please give solution. m stuck here. why google doesnot allow me to logon ???
  16. Xavier Black

    Xavier Black Android Expert

    I had the same issue a week ago..what you have to do is go into your google account on your lap top..look for the option of "two way verification"..what it does it sends you a text to your phone..then you enter that verification code in the computer next..and then your phone its recognized by google now..tryto do this process twice..then now you can try to access your google account from your fabulous Android..
  17. How am I supposed to download the app if I don't have access to the play store?
    #16 RazorbladeSalad, Nov 12, 2015
    Last edited by a moderator: Nov 12, 2015
  18. Xavier Black

    Xavier Black Android Expert

    Try to do another factory reset..the google play store is supposed to come to your phone by default..if it doesn't you can download it from other different places..and if you don't know where and if is ok with the guys in here I can send you a link of the app..let's wait to see what they say..
  19. Xavier Black

    Xavier Black Android Expert

    ..another suggestion is to disable the two way verification...that worked for me with my moms phone..keep in mind you have to do all of the above from your PC..not from your phone.
  20. Ivan975

    Ivan975 Lurker

    Thank you so much..... I tried it and it worked
  21. Akshay Soni

    Akshay Soni Lurker

    Awesome Bro Awesome...Thanx Alot Dude You Are Genius What A Solution...I tried it And Guess What...Its Worked...Thank You So Much....
  22. urparth

    urparth Lurker

    I follow your step but when I edit host file with total commander that time I get like this message -> not enough memory
    My phone name Xperia t2 ultra dual model number d5322
  23. urparth

    urparth Lurker

    Please help me sir
  24. ronz

    ronz Lurker

    same issues bro , it does not save
  25. decencity

    decencity Lurker

    please help, my phone refuses to reboot after iv done the whole preocess. im using tecno h7
  26. SyedSyed

    SyedSyed Lurker

    What can I say!!! I had spent not just hours, but days trying to fix this because my phone would refuse connection to Google and had stopped syncing anything that's Google. It gave the following error every time "couldn't sign in/there was a problem communicating with Google servers/try again"

    I tried everything on every forum and was about to reset my phone when I stumbled upon this post.

    All I can say is: *****This is all you need to fix this error*****

    I can confirm that this fix just simply works, at least from my device's perspective - Samsung Galaxy Grand 2 / Custom ROM / Lollipop

    Thank you so very much for your help and for the time you invested in coming up with an excellent tutorial. I signed up only and only to say thanks to you.

    God Bless you.... Have a great day!!!
    El Presidente likes this.
  27. Xavier Black

    Xavier Black Android Expert

    Here is the app itself, its totally safe..enjoy it.

    Attached Files:

    SunnyMoon likes this.

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