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Support [SOLVED] download / install button not working

Discussion in 'Android Devices' started by Boerminator, Apr 28, 2012.

  1. Boerminator

    Boerminator Lurker
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    After getting my Desire S back from repairs 2nd time in six months, I'm now having a new problem. I can sign into my google account. Email updates, Talk works and I can browse the apps in Play. But the 'download' (or for the apps that I installed in the past, the 'install') button is not working. I can read the comments on that app and see the screencaps but not download or install anything. The button doesn't even highlight.

    Here's what I tried to solve it.

    • Clear Play cache under 'applications'
    • Connect by wifi only
    • Connect by mobile connection only
    • Restore phone to factory settings (and format SD card)
      • Then I initially get the old Android Market, where I have the same problem. After a few minutes it asks me to update to Play. Same problem there, of course.
    • Install apps to my phone by using play.google.com on my regular pc. Nothing happened.


    Another weird thing: When I first got this phone, I just switched it on and selected my carrier from the set-up list. That automatically configured mobile internet. This time however selecting my carrier did not configure internet. I had to manually set up an access point to get it to work. And a few days later my carrier sent me a text with "what to do when you didn't get your internet connection working" instructions. I have a feeling the two issues are related. Then again, same problem on wifi only.

    Has anyone encountered this before? I'm at a loss...

    Android 2.3.5 with HTC Sense 3.0
     

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  2. coydroid

    coydroid Newbie
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    You're probably better off posting this in the appropriate HTC forum. I just installed 1 paid + 4 free apps through Play one hour ago, so the issue is not Google.

    cd
     
  3. Boerminator

    Boerminator Lurker
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    That probably makes sense, though I doubt the problem has to do with the brand and type of my phone. My money is on a corrupted stock ROM or something like that.

    @Moderator, can this thread be moved to a more suitable location? You can probably best decide which one yourself...
     
  4. CDPlant

    CDPlant Android Expert
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  5. Boerminator

    Boerminator Lurker
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    @CDPlant, thanks.

    Ok, so I spent today fidgetting with my phone and reading up on how to root your phone. Never had the need for it so I never tried it before.

    Long story short. I followed these steps to downgrade my phone from 2.00.0002 to 0.98.0000. This so I could use Revolutionary to get S-off, opening the way to custom ROMs. Since the hardware of the device seems fine, I figured if anything helps it'll be a whole new ROM.
    I had to use a vodafone-branded ROM since the phone had a vodafone-rom to start with. (No sim-lock, though. I bought the phone without a contract. I know, weird.) I'm now on Android 2.3.3 instead of 2.3.5. The bloody download buttons STILL DON'T WORK :mad: And what's even more frustrating is that I apparently need to download ROM Manager, from the marketplace so I can try out different ROMs to solve this issue.

    Guys, I'm all out of ideas. Any input would be much appreciated!
     
  6. Boerminator

    Boerminator Lurker
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    Ok, laugh all you want. After voiding my warranty by rooting the phone I found out that the touchscreen in the specific location of the marketplace download / install button is not functioning. When I switch to landscape it works.
     
  7. Nahid

    Nahid Member
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    really sad story. but I think you have chance to claim warranty. look in All things root section, there you'll find guide to unroot your device which will help you to claim warranty.
     
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