Why is this theif just able to steal my 45 dollars worth of service and there is nothing that can be done. Cant straight talk verify that i and my phone are legit, cancel the service on the sim that the theif took, and send me a new one to be put into my phone? He only stole my sim card. Why must i be out 45 $ i cant afford this. Im so upset! Please dont let the theif win! Thos isnt fair. Please help me straight talk
Somebody stole sim card! HELP
- Thread starter soren0420
- Start date
That is something only Straight Talk can do. It's their SIM (literally), they can disconnect it from the service and account. Surely they have procedures to identify a customer? Ask to speak to a supervisor if first line customer service can't help.
However, you've not said whether this is a contract or pre-pay - I can imagine the latter being trickier (and don't know how much info they have about pre-pay customers). And if it's prepay the credit may be spent by the time you sort this.
Did you report the theft to the police? I don't know Straight Talk's procedures, but for some things having a police reference helps. Straight Talk should be able to tell you whether that's the case here.
However, you've not said whether this is a contract or pre-pay - I can imagine the latter being trickier (and don't know how much info they have about pre-pay customers). And if it's prepay the credit may be spent by the time you sort this.
Did you report the theft to the police? I don't know Straight Talk's procedures, but for some things having a police reference helps. Straight Talk should be able to tell you whether that's the case here.
Straight Talk can do that. Report it!
