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Support Sometimes unable to send texts

Discussion in 'T-Mobile' started by ChaunceyK, Mar 1, 2016.

  1. ChaunceyK

    ChaunceyK Member
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    Forgive me if this thread is not the best choice to ask my question in (and kindly redirect me if need be).

    I have a Motorola Droid Maxx (not a Razr, not a Maxx 2, just the plain old MDM) which was working fine with T-Mobile up until the last month or so. Now, with no discernable pattern, I am sometimes unable to send texts. Receiving texts is not a problem, and my WiFi and 4G are still fine.

    I went through a bunch of rigmarole with T-Mo online (the local store had no advice on this issue), but to no avail. Here are the settings I have now...

    APN: fast.t-mobile.com

    MMSC:https://mms.eng.t-mobile.com/mms/wapenc

    MMS: port: 8080

    MCC: 310

    MNC: 260

    APN: Type: default,supl,mms

    APN: Protocol: IPv4

    APN: Roaming Protocol: IPv4

    ...in the last 36 hours or so alone, I've lost & regained my texting at least 3 times that I can recall. At this point, I'm considering just using my Droid Maxx as a portable media player (which I'm perfectly fine with) and buying a different smartphone that I know 100% for certain is T-Mobile compatible (preferably as cheap as possible).
     

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  2. codesplice

    codesplice Elite Recognized Moderator
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    Hi @ChaunceyK :)

    Sorry to hear you're having trouble. I went ahead and moved your post into its own thread for better exposure. Since texting does sometimes (usually?) work, it shouldn't be a compatibility issue between your phone and T-Mobile's network.

    The one possible exception would be if the inability to send texts occurs only in certain locations. It's possible that those areas have not been refarmed to use 1900MHz instead of 1700 and 2100. If data is working at those times, though, I don't see how that could be the issue. Still, T-Mobile support may be able to let you know if that may be the case in your area.

    In case it helps, here are the APNs that I have on my Nexus 6P:

    Name: T-Mobile GPRS
    APN: fast.t-mobile.com
    MCC: 310
    MNC: 260
    APN Type: default,supl
    APN Protocol: IPv6
    APN Roaming Protocol: IPv4

    Name: T-Mobile MMS
    APN: TMUS
    MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
    MMC: 310
    MNC: 260
    APN type: mms
    APN protocol: IPv6
    APN roaming protocol: IPv4

    All other options on both configurations are either not set or set to none.
     
  3. ChaunceyK

    ChaunceyK Member
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    Location doesn't seem to have any bearing on when I can send texts (despite being able to receive them). Sometimes I'm at work, sometimes I'm at home, sometimes I'm just driving in my car. Regardless of where I am, I'll get a text & then why I try to reply...Message Not Sent. Goes on like that for a while, everything else working fine, and then it seems to fix itself.

    I'm at my wit's end. Thinking of just picking up the $20 Coolpad Rogue at Walmart & using that as my main phone for calls, texts, and GPS driving, then retiring this one into a portable game device & media player.
     
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  4. codesplice

    codesplice Elite Recognized Moderator
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    I don't know your financial situation or usage scenario, but I would strongly advise against getting a smartphone just because it's cheap. There's lately been a revolution of sorts in the category of great unlocked affordable phones. We can help you pick a suitable replacement if you'll tell us your needs and budget. :)
     
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  5. ChaunceyK

    ChaunceyK Member
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    Thanks for the offer, I appreciate it.

    My budget is "as cheap as possible." I just got the Droid Maxx around August of last year, and aside from this texting issue the last month or so (I've also started periodically losing my 4G as well), I'm still happy enough with what I've got.

    As far as my needs, I've loved my T-Mobile service and deal since starting it last year, so I'd like a phone that's designed specifically for T-Mobile. Calling, texting, GPS, and an Android OS are all I feel I absolutely need. I'm not doing PowerPoint presentations or video editing with my phone, so it really doesn't need to be top of the line.

    Is there anything specific about Coolpad Rogue that users here have actually experienced?
     
  6. codesplice

    codesplice Elite Recognized Moderator
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    I don't have any personal experience with the Coolpad Rogue, but I did spend two LONG months with the slightly-better-spec'd Huawei Union. The Union has twice the processor cores and twice the onboard storage, but the same 1GB of RAM. That lack of RAM (among other things) made for a truly frustrating experience. And I wasn't doing any gaming or anything exciting like that. Go to switch between two applications (say, a web browser and a text client) often resulted in the backgrounded app being terminated almost immediately. Even music playing in the background frequently stuttered or got terminated. Granted, EMUI kind of sucks at memory management to begin with, but the experience convinced me that 1GB of RAM just isn't enough anymore.

    So if you're doing STRICTLY calls and texts, it would probably be fine... Navigation apps tend to be a bit heavy and sluggish on a GOOD device. Anything else (apps, games, web browsing, email, etc) might get to be frustrating.
     
  7. ChaunceyK

    ChaunceyK Member
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    So if you think the RAM would prevent the GPS from adequately functioning, what phone would you suggest? I want to spend as little as possible, but it sounds like I'd need 2gb minimum.
     
  8. codesplice

    codesplice Elite Recognized Moderator
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    That phone may be fine - again, I don't have any personal experience, and the only 1GB device I can compare it to was pretty disappointing. For $20, it may be worth a shot.

    You may want to try posting a thread with your requirements in the Device/Carrier Comparisons subforum. You'll hopefully get a few more responses there.

    You could also browse the existing threads there for useful suggestions. This one might be a good starting point:
    Best Android for around or less than $100?

    This also might be useful: http://thewirecutter.com/reviews/best-budget-android-phone/
     
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