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Songs have disappeared after update

Discussion in 'Android Devices' started by jeafra10, May 4, 2021.

  1. jeafra10

    jeafra10 Newbie
    Thread Starter

    We are getting this message when my husband hits these folders as he thought he saved his songs. It is giving this message on tablet and phone. Unable to access document. Please make sure you are connect to internet.

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  2. puppykickr

    puppykickr Android Expert

    What songs?
    Were they downloaded and stored onto the device?

    If so, files like that should be stored onto the SD card.
    ocnbrze likes this.
  3. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    what app are you using to listen to music?
  4. jeafra10

    jeafra10 Newbie
    Thread Starter

    They were my husband's own songs that he put in documents, after this last update that disappeared
  5. puppykickr

    puppykickr Android Expert

    Anything like that, that is stored on a device, should (A) be on backup somewhere else and (B) be stored on the SD card- not on the internal memory of the device.

    There is the slight chance that the files still exist, but finding them may be a challenge.

    If data/files have/has been added to the device since the update, this chance is even more slight.


Samsung Galaxy A20 (2019) Forum

The Samsung Galaxy A20 (2019) release date was April 2019. Features and Specs include a 6.4" inch screen, 13MP camera, 3GB RAM, Exynos 7884 processor, and 4000mAh battery.

April 2019
Release Date

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