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Support Sony PC Companion (No phone/tablet connected)

Discussion in 'Android Devices' started by KingTei, Oct 21, 2013.

  1. KingTei

    KingTei Lurker
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    Hello folks,

    My Sony PC Companion won't recognise my Xperia Z tablet saying that "No phone/tablet connected". My laptop is a Toshiba Satellite 32-bit running windows 7 ultimate.

    Please help. Thanks.

    I GET THE MSG BELOW WHEN I TROUBLESHOOT:

    Program Compatibility Publisher details

    Issues found
    Incompatible ApplicationIncompatible Application
    PCCompanion is incompatible. Detected Detected
    Fix application PCCompanion Completed


    Issues found Detection details

    5 Incompatible Application Detected Detected

    PCCompanion is incompatible.
    Fix application PCCompanion Completed

    Provides steps to fix the incompatible application.
    InformationalCompatMode
    CompatMode
    # WINXPSP2

    InformationalUserVerifySolution
    User Verification of Solution
    Verify_YES
     

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  2. Slug

    Slug Check six!
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    I'm using PC Companion (v2.10.174) on a Win7 Ultimate system, albeit 64bit, so it should work fine on the 32-bit version.

    Make sure that you have the most recent version of PCC installed by downloading it from here. The error msg posted appears to suggest that the software needs to run in XP Compatibility Mode, so I wonder if your version of PCC is an older one?
     
  3. KingTei

    KingTei Lurker
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    Tnx for reply Slug. Unsure why the problem. My laptop is only 5 yrs old, runs on intel(r) core 2 duo processor
     
  4. BubbaHotepUK

    BubbaHotepUK Well-Known Member
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    It's fine on my Win 7 Pro 64-bit lappy, though sometimes it can take well over a minute to connect (which I think is to do with the 64Gb SD card in the Z).

    Have you tried a different USB port on your computer?
     
  5. KingTei

    KingTei Lurker
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    Hi BubbaHotepUK, .

    I've tried all ports but no joy. Out of options now :(

    Anyways, thanks for help
     

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