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sorry, photos cant open this file because the format is currently unsupported, or the file is corrup

Discussion in 'Android Devices' started by twodose, Aug 29, 2021.

  1. twodose

    twodose Lurker
    Thread Starter

    Windows 10 only opens first jpeg on android, second time it is corrupt. when the first picture opens it is blurry at first then clears up, any picture after that says "sorry, photos cant open this file because the format is currently unsupported, or the file is corrupted.
    this only happens when trying to open the pics from sd card or phone on the s9, you can copy the photos off of the s9 and view them with no errors.
    both computers I tried this on do the same thing, one is AMD the other Intel, both formatted with clean install.
     



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  2. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    try a different cable maybe. why do this though? you should be using google photos to view and transfer photos. i can literally take a picture on my phone and then hop on my computer and view the photo i just took without any wires and such.
     
    Dannydet likes this.
  3. Dannydet

    Dannydet Extreme Android User

    I also agree with ocnbrze on this.
    Use Google photos on your mobile, goto photos.google.com and login with your Gmail credentials on your computer.
     
    ocnbrze likes this.
  4. twodose

    twodose Lurker
    Thread Starter

    I tried that app and I like it, but it doesn't resolve the issue with the phone, I have reformatted sd card, reformatted in a card reader also, reset the s9, tried different cables, 2 different desktops. there are others that are having this issue and no resolution, for me it is easier to just plug the phone in the desktop and drag the pics and edit them, I need this mostly for selling items online. Also on the new AMD computer I just built, when you unplug the s9 there is a warning box that comes up stating "the device has stop responding or is disconnected" < really, no kidding, I just unplugged it, but it comes up with the warning stacked on top of the others like 12 times, in the attachment I unstacked so you can see, weird, I haven't seen something like that since windows ME. It does not do that on the Intel desktop.
     

    Attached Files:

  5. Dannydet

    Dannydet Extreme Android User

    This issue has nothing to do with the phone, rather its the processor on the computer. If the Intel pc has no problem, then the AMD is the culprit here
     
  6. Dannydet

    Dannydet Extreme Android User

    Also, you can install a different photo viewer on your pcs, try IrfanView, it's what I've been using for years with no issues
     
  7. twodose

    twodose Lurker
    Thread Starter

    both computers I tried this on do the same thing, one is AMD the other Intel, both formatted with clean install. < from the original post.
    When unpluging the s9 the warning box comes up on both intel and amd computers, just the stacking of the warning only on the amd.
    Tried ifranview, same problem.
     
  8. Dannydet

    Dannydet Extreme Android User

    My hunch is that the windows computers cannot handle opening the images "on the fly", and that is why you have to copy them over first, then they open without issues
     
  9. twodose

    twodose Lurker
    Thread Starter

    They did before reformatting. I'm leaning towards it may be some windows update causing the problem.
     
    Dannydet likes this.

Galaxy S9 Forum

The Galaxy S9 release date was March 2018. Features and Specs include a 5.8" inch screen, 12MP camera, 4GB RAM, Exynos 9810 processor, and 3000mAh battery.

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