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Sound not playing at all in Sony Xperia XZ

Discussion in 'Android Help' started by yivensquare, Apr 17, 2019.

  1. yivensquare

    yivensquare Lurker
    Thread Starter

    Hi everyone, I have a Sony Xperia XZ which is already a few months old. A couple of days ago it fell from my hand on the ground and no physical damage could be seen. However, no sound can be produced at all, even with headphones. And even more strange, when I start a call the phone completely glitches out, doesn't respond and can't be turned off at all for something like 50 seconds. Is there something that can be done? I absolutely don't think Sony will get me a new one because it was my fault and obviously they don't have any responsibility. Does anyone have any advice? Thank you!
     


  2. Dannydet

    Dannydet Extreme Android User

    Hardware damage.
    If you have a warranty take it to your carrier or place of purchase
     
    ocnbrze and yivensquare like this.
  3. yivensquare

    yivensquare Lurker
    Thread Starter

    Thanks for the response. But since it was my fault (it fell from my hand) will they accept the warranty still?
     
  4. Dannydet

    Dannydet Extreme Android User

    That's totally up to them.
     
    ocnbrze likes this.
  5. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    probably not on warranty, maybe if you had insurance on it should be no problem to get it replaced.....of course it depends on your plan (if you have insurance that is).

    and yeah it seems more hardware related then software. if you want to make sure you can try and do a factory reset. if it is still there....then yes it is a hardware issue.
     
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