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General sound profile bug

Discussion in 'Android Devices' started by yankies90, Mar 11, 2016.

  1. yankies90

    yankies90 Member
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    I have been using my galaxy S7 since the last Thursday.
    What bothers me is this software bug.
    so, I drag down the notification panel and click on the sound profile button to change my galaxy into vibration mode.
    Then, when I receive calls from people, my phone still rings!

    I tried everything pretty much.
    I even did factory reset.

    Still, it's not fixed.

    Is this just me?
    I pre-ordered my phone from T-mobile...
    Is there any way to fix this problem?
    Or, should I just get it replaced?
     

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  2. Snakeyeskm

    Snakeyeskm Android Expert
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    Try this: –
    press any of the volume buttons and on the window that opens up tap on the upper right-hand corner and the menu will expand to include different sound options. Adjust the ring tone slider all the way to the left.
     
    yankies90 likes this.
  3. yankies90

    yankies90 Member
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    Yes I experimented this already.. and if I do that, it works just fine.
    But I want to fully utilize this phone.
    I guess no one is having this problem.
    I even called samsung support and they are not aware of this problem.

    And even if I return my phone, T mobile will likely charge 50 dollars as a restocking fee...

    I don't know what to do!
     
  4. Snakeyeskm

    Snakeyeskm Android Expert
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    Are you familiar with Tasker or MacroDroid apps? MacroDroid is much easier to use and can easily set up your phone to automatically maintain vibrate mode under timings and conditions you can easily specify. I use it during meetings, seminars etc. to do precisely that. No root required and very powerful capabilities. If you need any assistance, post and I will walk you through the process.

    Cheers
     
  5. yankies90

    yankies90 Member
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    I should really try 3rd party app for this.
    Because I actually got new GS7 from T mobile today and it still does not work!
    That sound profile button on the notification bar doesn't mute or put this phone into vibration mode.
    I don't know what to do...
    Really, no one person has this symptom except me?
     
  6. Snakeyeskm

    Snakeyeskm Android Expert
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    Have you tried a factory reset? At this point it might be worth it.
     
  7. bIOforger

    bIOforger Android Expert
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    I just tried this, mine works as expected when its on vibrate, so maybe a software or carrier issue.
     
  8. juell1

    juell1 Lurker
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    I have the same problem. It may be a T-Mobile issue as there is a thread in their support forum with a few people reporting the issue. I was going to get a new phone, but it sounds like that didn't help you. I noticed when I used the Quick Setting to silence the phone, if I hit the volume rocker the volume slider was turned up even though the speaker icon indicated silent, so maybe that's part of the issue. Manually turning down the volume does work for me, so that's what I'll do. I never use vibrate, so I can't speak to that issue.
     
    #8 juell1, Mar 18, 2016
    Last edited: Mar 18, 2016

Samsung Galaxy S7

The Samsung Galaxy S7 was launched in 2016 and was one of two devices in the lineup. The device features a 5.1-inch display with a resolution of 2560 x 1440, 4GB of RAM, 32GB of storage, and a 12MP rear camera.

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