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Speed dial problem Galaxy S5

Discussion in 'Android Devices' started by athegn, Aug 25, 2018.

  1. athegn

    athegn Android Enthusiast
    Thread Starter

    Andriod 6.0 on Galaxy S5. If I used stock dialer and Speed Dial buttons I get a dialog box:-

    USSD code running

    followed by another dialog box:-

    Connection problem or invalid MMI code.

    If I use the Contacts app, for the same number, the phone dials!

    This happens with all my Speed Dial numbers. If I tap in the number it dials.

    If have tried deleting the Speed Dial number and then re entering; no joy.

    Something seems wrong with the Speed Dial system?

    Any advice please?
     


  2. Dannydet

    Dannydet Extreme Android User

    Go to settings, apps, speed dialer or dialer, clear cache, or factory reset the phone
     
  3. athegn

    athegn Android Enthusiast
    Thread Starter

    Trying to avoid factory reset; lots of apps setup to my liking.

    Will try soft reset.
     
  4. mikedt

    mikedt 你好

    That generally means that the USSD or MMI codes sent by the phone aren't been recognised by the carrier network.

    Was the phone you're using supplied by your carrier? And who is your carrier?
     
  5. athegn

    athegn Android Enthusiast
    Thread Starter

    No phone not supplied by current carrier; bought ftom 02, I am in UK , changed to Virgin Mobile.
     
  6. mikedt

    mikedt 你好

    If it's customised for O2, could be it's sending USSD codes that are specific to the O2 network, but aren't been recognised by Virgin's network.

    Quite frankly I've never used speed dials, and just have all my contacts stored with full phone numbers.
     
  7. athegn

    athegn Android Enthusiast
    Thread Starter

    Asked on 02 forum and was told USSD codes universal.

    Now trying Virgin Mobile forum.
     

Samsung Galaxy S5 Forum

The Samsung Galaxy S5 release date was April 2014. Features and Specs include a 5.1" inch screen, 16MP camera, 2GB RAM, Snapdragon 801 processor, and 2800mAh battery.

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