Just got off the phone with them. As soon as I said "screen separation" his tone changed and it sounded like he already knew what to do. They said it's a known issue and it seems to be limited to a specific shipment of the phone. I assume he meant a batch of phones off the production line. This seems to be more info than we've heard before. Anyhow, they told me they needed to take down all my info so the escalations department can handle it. They are working on a resolution to the issue. When I asked him about it some more it sounded like he started reading a scripted response about it only being a "cosmetic issue" according to their research. He told me escalations would probably email me within 2 days to discuss. I'm holding out hope that the rep's canned response was only to make sure they at least have a response. I'm hoping HTC helps us out here since I can't seem to get anyone to tell me when more will be in stock. I encourage everyone who has issues to call HTC so we can show them the seriousness of the problem. I'll keep you posted.