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Sprint Hero Exchange User Name Bug

Discussion in 'Android Devices' started by ZRustad, Jan 9, 2010.

  1. ZRustad

    ZRustad Lurker
    Thread Starter

    I just purchased a Sprint HTC Hero and found a strange bug that I thought was worth letting others know about.

    The long story is below but the short answer is that you can't have a "space" in your Exchange user name.

    When trying to setup integration to my company's Exchange 2007 server I was getting a "Could not Communicate with the Server" error. I verified and re-verified the server address, domain, password and user name but no luck. :(

    During one of my many attempts to try the setup again I mistyped my user name leaving the space out of it and the error message changed to "could not authenticate user". :eek: Ah ha! It could talk to the server but something was wrong with the user name. I put the correct one back in (the one with the space) and same error as before. Take the space out and get the authentication error again.

    I had my administrator change my user name to remove the space and sure enough it synced up with no issues. :D

    There must be something about how the "space" character is transmitted that the server did not recognize. The same user name with the space worked just fine on my previous two Windows Mobile phones.

    I don't know if this is universal to all Android phones or just this one but hopefully this post helps others who might have the same problem.

  2. treborcj

    treborcj Android Enthusiast

    I am a system admin and this is a big no-no. Why would you create usernames with a space. I have never ran into this and I support over 100 companies. Tell them they need to change their username conventions. There are other things that will make life difficult for the admin if they continue this practice. Good find ZRustad, this should help others that run into authentication issues.
  3. cybertiger335

    cybertiger335 Lurker

    Excellent description, i 2 have this same problem and is becoming a pain in the backside as i do not want to alter my users usernames. WHERE ARE YOU HTC to fix this problem? :(
  4. willy900wonka

    willy900wonka Newbie

    hex ascii representation of a space character.
  5. zombdroid

    zombdroid Android Enthusiast


    13 Years of Windows administration and I have never seen anyone use spaces in their usernames. I did a Google search on this subject and this is not just an HTC problem. Our Active Directory is tied into everything for autentication. I image this could create a large list of issues.

HTC Hero Forum

The HTC Hero release date was July 2009. Features and Specs include a 3.2" inch screen, 5MP camera, 288GB RAM, MSM7200A processor, and 1350mAh battery.

July 2009
Release Date

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