So I was denied the $10/24 discount, which I am fine with for the most part. Since I've been on SERO for a while, I was just going to bite the bullet and upgrade my plan. I went into Best Buy, they only had 2 employees working and there were like a handful of people standing and waiting around. Why would BestBuy be understaffed on an EVO launch is beyond me. So I left. Going into Sprint, they had many employees working, which was great. As I was about to purchase my EVO, the rep said that they can't upgrade my SERO and not risk losing my $100 rebate. They said that there's nothing they can do and that I would have to call Sprint directly. WTF, I don't understand, why is Sprint making me jump through hoops just to get off of SERO. It should be the other way around. Now I'm reminded why I hate cell phone companies so much.