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Sprint Premier Ends. Changes here.

Discussion in 'Sprint' started by Citizen Coyote, Sep 1, 2011.

  1. Citizen Coyote

    Citizen Coyote Android Enthusiast
    Thread Starter

    Update! (Recent Additions in Red)

    Since this appears to be switching to the "official" thread to discuss these changes, I thought I'd add some information to my post so people don't have to dig for answers. This comes from Phandroid's main post about the subject, as well as what info I can glean from Sprint's website and what people have posted here. Note: I am not a Sprint employee or representative, just a relatively satisfied customer. If any of this info is wrong Sprint types, please let me know.

    Sprint Premier is Ending! What does this mean for you?

    If you are Gold:
    You can probably use your upgrade one more time.


    • If you last used your upgrade within the past 11 months, you will be eligible next year on your one year anniversary as normal.
    • If you are eligible now but have not let 22 months pass since your last upgrade, you can save it to as late as the end of 2012 as long as 22 months do not pass since you last upgraded.
    • If you are 22 months past your last upgrade or you are eligible but don't upgrade and hit the 22 month anniversary before the end of 2012, you will move to Sprint's new upgrade program, New For You.
    • Everyone moves to the New For You program on January 1, 2013, regardless of upgrade status or once they use their last upgrade.

    If you are Silver:
    You are automatically enrolled in the New For You program.

    All Premier Members:
    You have until the end of the year to take advantage of the other Premier benefits outside of the upgrade program, like the plan review, anniversary gift, etc. Not like this was a big deal. ;)


    What's the Cut-off Date for Attaining Gold Premier?

    If you qualified for Gold through having a rate plan of $90+ before 9/1/11 or had reached 10 or more years of tenure by 9/30/11, then you are Gold and can take advantage of one more upgrade next year.



    What Is "New For You?"

    The New For You program is Sprint's "new" upgrade program that replaces the Premier program. I say new in quotes, because it's very similar to what Sprint had before the Premier program. Essentially, if you've been with Sprint for 20 months, you are eligible for a $150 discount on a new phone on top of any other rebates that may be available for that phone at that time if you sign a new two-year service agreement. There are no more one-year agreements or smaller discounts. That's it.


    What About the 30 Day Return Policy?


    • The 30 day return window we knew and loved as existing customers has been reduced to 14 days. You still have to pay a restocking fee. If you terminate service, the early termination fee is waived.
    • The no-risk 30 day return policy for new customers has been eliminated. New customers get the same 14 day window available to existing customers.


    Is Sprint Ditching Unlimited Data?

    Not for data originating from your phone, and Stephen Bye, Sprint's Chief Technology Officer, recently reiterated their support for unlimited data. Sprint will apparently be capping "official" mobile hotspot tethering at 5Gb starting October 2nd. It is unknown if this will impact unofficial tethering, wireless or otherwise, but I'd watch your usage if you go this route.



    Anything Else?


    • The $18 restocking fee has been increased to $36.
    • If you live in Minnesota, the old 30 day return policy will remain in place until November 13th (I assume due to state law or something).
    • Sprint's New For You program starts October 2, 2011.


    Why Are They Doing This?

    The common consensus and what Sprint is pushing is it's required in order for them to keep unlimited data available for everyone without raising rates. Thus, they have to cut costs somewhere, and this was the most logical place. Most customers come to Sprint (or stick with them) for the unlimited data, so that's the road Sprint is going to keep traveling.

    The scuttlebutt says that the imminent arrival of the iPhone probably was the nail in the coffin for the Premier program, as Verizon made similar changes shortly before getting the iPhone. Other rumors suggest the abuse of the return system (getting a phone for a few weeks, then swapping to another, then another, in order to always have the latest and greatest) had something to do with it. Note that both of these are rumor/conjecture, and Sprint is not saying anything one way or another in this regard.

    Thanks to BenChase7, CarrieK, unplugged1, ginglish, marctonixx, and everyone else who has participated in this thread.


    Original post:

    If I'm reading the recently leaked Sprint documents correctly, starting October 2, 2011, Sprint will no longer offer a discount on new phones to any customer after 12 months, even if you are Premier Gold. Now, you have to wait until 22 months before you can get a discount, or you pay full MSRP on an upgrade.

    With the rate of phone development these days, the yearly upgrade from the Gold Premier program is one reason I was happy to stick with Sprint (been a customer for 12 years, so I qualify by age and plan cost). 22 months is a long time in the tech world; go ask any Pre owner. Could this change be yet another indication of a Sprint iPhone in October?

    Either way, it makes me very sad if true. :(
     

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  2. BenChase7

    BenChase7 Android Expert

    I think this only applies the the 75 dollar discount they give at 1 year, thus not eliminating the 1 year upgrades for Premier Gold customers.
     
  3. Gavisann

    Gavisann Android Enthusiast

    Mind elaborating? what's the difference?
     
  4. BenChase7

    BenChase7 Android Expert

    the difference is that if you're "Premier Gold" you get new customer price on devices every year... if you're not, you get a 75 dollar discount off the retail price at one year. I believe that if you're "Premier Gold" you will still get full upgrade eligibility each year. But, damn, looks like maybe I'm wrong.
     
    Gavisann and falconey like this.
  5. falconey

    falconey Android Enthusiast

    The $75 upgrade is for customers that were previously Premiere Silver. This is not a full upgrade price though. This is only $75 off the price of the phone. The Premiere Gold upgrade is basically new customer price for a phone after one year. On a side note I've seen some things online from the leaked sprint playbook that show that Sprint is going to be creating a 6 month upgrade plan. I'm sure the cost will sky high, but it's something to look for in regards to details.
     
    marctronixx and BenChase7 like this.
  6. Citizen Coyote

    Citizen Coyote Android Enthusiast
    Thread Starter

    Ah, I hadn't thought about that. Makes me feel a little better, although I suppose we'll find out when Oct. 2nd hits.
     
    marctronixx and BenChase7 like this.
  7. BenChase7

    BenChase7 Android Expert

    I saw the 6 mo upgrade plan you're speaking of, too. I'm really looking forward to that... would be cool if it involved trading in your phone every 6 months or so for the latest and greatest (of course some cash would have to be paid, too). It could be a good deal depending on how its implemented. Time will tell.. I think it said they were gonna release more info on it in Sep or Oct.

    EDIT: I'm thinking it will be kind of like BestBuy's "buy back program'' or whatever its called.
     
    falconey and marctronixx like this.
  8. Gavisann

    Gavisann Android Enthusiast

    A 6 month buy back plan would be nice for the phone enthusiasts.

    Does the $169 required to be gold count taxes and insurance? I guess I will need to check my during account online...
     
  9. BenChase7

    BenChase7 Android Expert

    Unfortunately, no. It's base price only... add-on's do not count towards the required amounts to be Premier Gold ($79 single and 169 family, I believe). Although, I think there is a way around the system if you can plan in advance: upgrade your service plan for 3 mos, then you will be Gold, upgrade your phone, and then downgrade your plan. I've heard through the grapevine this works. Clear as mud? :)
     
  10. Gavisann

    Gavisann Android Enthusiast

    Well the phone comes out in 2 weeks =P

    Seems like I am silver... I have the 1500 anytime minutes ($129.99) and 1 additional line ($19.99) So I pay $150 a month according to Sprint. Well, according to my bill I have 3 premier data phones so ($10*3) plus insurance (If I remember right is $10 per phone) so that's another $30 comes to $210. So Sprint is going to give be $75 off of the phone... I hope they have a trade-in program that will knock another $100-150 off... otherwise I will buy the phone elsewhere and Sprint can suck it!
     
  11. gabbott

    gabbott Android Enthusiast

    Since the Sprint playbook is only supposed to be read by Sprint employees, if you read the wording about the 6-month upgrades it is a program for Sprint employees.
     
  12. Citizen Coyote

    Citizen Coyote Android Enthusiast
    Thread Starter

    I read that as an employee only program too, but perhaps we're wrong and Sprint is planning something special. Not gonna hold my breath, though. ;)
     
  13. TheHoodedClaw

    TheHoodedClaw Well-Known Member

    I agree that the 6 month plan is almost certainly just for sprint employees. I sure love it if it were true but I doubt it is for the rest of us. Sprint would lose their hiney shoving phones out the door every 6 months for those of us who desperately want to have the latest phone, such as myself.

    As I read the document, the subsidized upgrade for people who have been with sprint more than 10 years or have very pricey plans will still be there. But I could be wrong. I hope not, the only thing that kept me from jumping to verizon and faster 4 g before they ended unlimited data was the knowledge that I can continue to get a subsidized phone every year from Sprint.
     
    Citizen Coyote likes this.
  14. sikclown

    sikclown Android Expert

    Ok I am not 100 percent because that reads strangely but I think they are removing 1 year CONTRACTS. Meaning the only way to get a phone is off contract after a two year or by signing a two year. One year contracts will no longer be an option. I think this leaves upgrades the way they are, meaning you can upgrade at 1 year if eligible but you have to buy a Two Year contract . At least that's how I read that.

    Update: After re-reading it it does seem as if they are removing all ability to upgrade at 1 year regardless of the contract you sign. I would bet they are preparing for the iPhone which Apple does not subsidize very much (I think they charge carriers like 350.00 per iPhone) so if you had a yearly upgrade and kept getting iPhones then Sprint would lose their butts. Further proof that the iPhone is ruining the world!
     
  15. simcha

    simcha Android Enthusiast

    F*** the iPhone! We don't want the brainless fanboys on Sprint. We like not getting reamed royally by our carrier. I wish Sprint would remain iPhone free. The iPhone is a plague!
     
  16. CarrieK

    CarrieK Android Expert

    Unfortunately people who abuse the system (like Androidalltheway... yes, I'm calling him out) are costing the carriers more money because they are constantly returning phones for no reason except to get the latest and greatest. They do give you 30 days so you can return a device if it is defective or you are not satisfied with it. Manipulation simply to tide you over and having 4 different devices in 3 to 4 months is ruining it for everyone else. For example, getting the EVO 3D for the second time after returning the first for the Photon, then keeping the second EVO 3D only long enough to get the Epic Touch.
     
    simcha, Veritascapto and BenChase7 like this.
  17. jhcomputerguy

    jhcomputerguy Lurker

    It is true.. Looks to me like they are eliminating the 12 months all together, no matter if you are Premier Gold or Silver or whatever. Look in the upper right hand corner at the example..

    Example:
    If a customer is qualified for a 1 year (12 month Rebate Life on File) rebate on 10/1/11, what happens to their eligibility when this program change launches on 10/2/11?

    Answer:
    This customer would be 12 months qualified on 10/1/11. On 10/2/11 when the change takes place, they will show as ineligible and they will have to wait 10 months, or until 8/1/12. On 8/1/12, they will be at 22 months and eligible for the $150 offer under the current New For You program.

    Looks like they are going to screw everybody on that one.. Better get your upgrade before 10/2 if you are eligible..
     
  18. CarrieK

    CarrieK Android Expert

    I admit I haven't reviewed this new policy but if they do it like they did the last upgrade change they may grandfather you in. For example, I had one line that was shy of being eligible by one month when that policy went into effect so no upgrade for an additional 11 months for that line. However, I had another line that was eligible already when that policy started so I retained that upgrade. I actually still have it because when I called to pre-order the EVO 3D, the rep offered me an upgrade to another line so I didn't have to use the one I'd been planning to.
     
  19. Rodv66

    Rodv66 Lurker

    There is no grandfathering at all. I was agruing all morning with Sprint. My big attitude with this is that I was told that I was eligible for a full upgrade after a year when I signed up for Sprint and that was a factor in making my decision. Sprint should honor what they said, even if they don't legally have to. My wife broke her Epic and I was looking for that upgrade to get her out of using her pos blackberry she had as a spare phone. Sprint could have had me for 4 years and kept me happy, as a result, they will see me walk in one more year. I don't care if it cost me more at another carrier, it is the principle that matters to me.

    As for wanting the latest phone each year. Can you tell me what is wrong with that? If they are losing money when you upgrade, then who's fault is that? They are obviously not pricing their plans correctly and no one put a gun to their heads and told then to charge less than they need.
     
  20. CarrieK

    CarrieK Android Expert

    I am not certain as to whether you were responding to my post or not, but since you mentioned grandfathering I presume that you were. If you were not, then I apologize.

    First, there is nothing wrong with wanting the latest and greatest device. What IS wrong is manipulating the system so that you have 4 phones in 3 months for no good reason. It costs them every time you return a device. If the device is defective, that is one thing. To return perfectly good devices just because you have "buyer's remorse" or because something new is out that you like better is plain out wrong and ends up costing everyone. You can thank the people who abuse the system for ruining it for all of us.

    As for the grandfathering in, yes, I WAS grandfathered in on one of my lines because the upgrade I had was already available before the new policy went into effect. In the example I gave, one of my lines was NOT eligible for upgrade at the time the policy went into effect and so I lost that one.

    As unfortunate as it is, if the line you are wanting to upgrade was not eligible at the time the new policy went into effect this Spring then you will not be eligible for an upgrade.

    I can guarantee that while you are unhappy with not being able to get an early upgrade because your wife broke her Epic and you/she did not have insurance, you will be treated no better elsewhere and you will definitely pay more for your service.
     
    jeffinthecity and BenChase7 like this.
  21. CarrieK

    CarrieK Android Expert

    I would also like to point out that I would much rather have lower-priced plans than yearly-subsidized phones. I prefer having the choice of paying more between upgrades for a new device rather than having to pay more every month for service regardless of the age of my device. I am so thankful that we have unlimited everything and don't have to worry about going over or data caps.
     
  22. Rodv66

    Rodv66 Lurker

    not trying to flame, but I didn't buy insurance due to the one year warrenty that came with the phone. With the expectation of getting a new one in a year, why bother? Consumer reports doesn't recommend phone insurance due to high monthly cost and high deductible. If I was told from day one that I wasn't getting an upgrade for two years, I would have had been able to ws
    Weigh the risk and, reward fairly
     
  23. Rodv66

    Rodv66 Lurker

    Trust me, if sprint is around, they will be the same price as everyone else, add the ten buck smartphone charge and added fees and see how they are nickle and diming you to death.
     
  24. CarrieK

    CarrieK Android Expert

    I always insure my phones. You never know when something can happen. Your wife could have just as easily broken her Epic one day, one week, or one month after purchase. What would you have done then? Your upgrade would have been useless under even the old upgrade policy and it wouldn't have been covered by the warranty, which is only for manufacturer defects.

    I have been with Sprint for 9 years now and they have treated me well. If or when they raise their rates or resort to tiered data I will look into switching. For now, as for me and my needs, no other carrier comes close to matching services and low cost.
     
    Wiley_11 likes this.
  25. TheHoodedClaw

    TheHoodedClaw Well-Known Member

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