sprint will not replace lost phone

Hello and welcome aboard. Thanks for joining the forums.

I'm sorry to hear what happen. Unfortunately, they (Sprint or Asurion) are not obligated to replace your lost phone without a deductible, or the defective phone to be replaced.

You have 15days to return a device if you are not satisfied with it. However, you would have to return that device in the same condition. There's no way they (Sprint) can replace the device without you return the one you bought.

Your best (and only) option is to contact the insurance company (Asurion), pay the deductible ($100) and get a new device. You can then let them know that you want a "brand" new phone and not a refurbished.

Best of luck.