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Support Stock Music Player Problems?

Discussion in 'Android Devices' started by all3n_y, Jul 19, 2010.

  1. all3n_y

    all3n_y Active Member
    Thread Starter
    16

    Dec 23, 2009
    37
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    South Texas
    First off, let me start by saying I absolutely love this phone. It is an amazing device and I am very satisfied with it. My only problem with it is the stock music player. For whatever reason it has put all the songs in all of my albums in alphabetical order instead of the order they are supposed to be in the albums. I've tried removing the albums from my memory card and then putting them back in but that didn't work. I even tried numbering the songs so that way they could be in the correct order but it still put the songs in alphabetical order. Is anyone else having this problem or is it just my phone? If anyone could help me out with this issue I'd greatly appreciate it.
     

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  2. Fabolous

    Fabolous Superuser
    313

    Nov 7, 2009
    3,635
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    Multi-platinum Rapper
    Illinois
    I had this issue too, because I left my phone in 'PC Mode' when I copied over the files, and did not choose to convert them.

    In order to fix it, I had to delete the files, go into settings, applications, press menu, filter, all, and clear data for 'media storage' and the 'music' apps.

    Then, restart the phone.

    Then copy the songs back, but this time in USB Mass Storage mode. Maybe choosing convert will work too, but it'll be much faster just to copy them over.
     
    all3n_y likes this.
  3. all3n_y

    all3n_y Active Member
    Thread Starter
    16

    Dec 23, 2009
    37
    1
    16
    South Texas
    @Fabolous: I appreciate your help and I tried what you said 3x but that didn't help. The songs are still wanting to be arranged in alphabetical order. I spoke to tech support today and the guy was no help. He basically said that it must have been a design flaw on the phone and no matter what I do its probably gonna continue to arrange the songs like that. He also said i should try calling Motorola to see if they can give me any further assistance but I haven't called yet. I really don't see how they could help but I guess it could be worth a try.

    Do you know of anything else that might happen to help?

    edit: Ok wow!!! I just spoke to tech support with Motorola and supposedly they said that is how the stock player was built - to arrange the songs in the album as alphabetical order. I think that is complete bullshit because not ALL of my albums have the songs in alphabetical order. If some of you can help to confirm or deny this, i'd really appreciate it. It's not a BIG DEAL to have the songs in alphabetical order, its just kinda annoying but still... this shouldn't be an issue!
     
  4. Sublimation

    Sublimation Active Member
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    Jul 13, 2010
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    My stock player actually puts them in no logical order whatsoever. DoubleTwist player does not have this issue, and all my music is appropriately organized.

    Edit: I guess I should note I'm transferring from a Mac and iTunes.
     
  5. jfint

    jfint Well-Known Member
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    Jul 14, 2010
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    Where on earth do you put the files when you are in Mass Storage mode?
     
  6. Sublimation

    Sublimation Active Member
    16

    Jul 13, 2010
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    16
    I'm using DoubleTwist to migrate my iTunes files, and it does it all for me. Upon looking into the mounted drive there is a folder under the root directory called Music that all my audio is in.
     
  7. Fabolous

    Fabolous Superuser
    313

    Nov 7, 2009
    3,635
    2,126
    313
    Multi-platinum Rapper
    Illinois
    I think it depends on how the .mp3s are tagged. Funny thing is I use iTunes too. Maybe you're using that other format that iTunes likes to use, aac?

    You can put them anywhere, the system will scan the whole sdcard for music. I just made a folder called Music.
     
  8. jfint

    jfint Well-Known Member
    16

    Jul 14, 2010
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    I made a new folder at the base level in teh "Files" app, placing files in this folder did NOT make them availiable to the music player. Any ideas what I did wrong? So far the only folder I have found that the music player is able to search is the "Downloads" folder. The fiels are fine, and if I navigate to them I can open them one at a time and they play, bu the music player does not find them.
     
  9. Gnaius

    Gnaius New Member
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    Jul 29, 2010
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  10. wad7719

    wad7719 Active Member
    16

    Jul 7, 2010
    38
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    16
    Thanks for the info on holding on the album to play in order.

    My issue with the stock player is that mixed cds (like a movie sound track or a "best of...let's say John Denver") are organized as multiple albums...one for each song. Double Twist organizes them just fine. So whats the deal with that?
     

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