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Straight talk nightmare and transferring sprint phone

Discussion in 'Android Help' started by Android Question, Dec 9, 2013.

  1. Android Question

    Thread Starter

    I have had a Huawei straight talk phone for aprox 9 months. I have had problems with it from day 1. Finally I was at the point I had to delete cache every few hours just to be able to use the phone. I dealt with it for so long because it is an absolute nightmare to call their joke of a customer service dept. So finally I could not deal with it any more and called ST with the intent to demand (lol) a replacement. During the call the rep insisted I try a hard reset which resulted in my phone not working at all. Now I have to wait 3-5 days for a replacement phone. This was no fault of my own and I felt it was unacceptable. So on my 3rd or 4th call I asked to speak to a manager. I was told there was none available. I said so you are telling me you have no management? ANd was told " we do , but they are all busy" I demanded to wait and waited one hour and 27 minutes. After explaining to Norvic the "manager" that due to my job amongst other things that I can not be without a cell, and that I was going to have to go purchase a phone TODAY and wanted reimbursed. Well he said he could give me an extra 10 days service and that was it. Anyway, 3 weeks before xmas I cant afford much, so I purchased the access code from the ST website and went through steps to activate my own old sprint phone. Has anyone done this before? It says that it may take up to 3 business days for it to go through? Does it really take that long??
    Any input would be appreciated.

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  2. Rukbat

    Rukbat Extreme Android User

    Porting a number from ST to another carrier can take a few seconds, it can take a few hours. (My last port out of ST took about 10 minutes, because the new carrier's SIM card proved to be defective.)

    The FCC requires that the port be done within 24 hours. I'd call the Miami number (plenty of people on Howardforums have it - it's a managerial office), and tell them that you're waiting 15 minutes for the port and then, if it hasn't ported over by that time,you're filing an official complaint with the FCC for a port that took over 24 hours. And then - if necessary - do it.

    Nothing you can do about the expense, though - the FCC keeps the fine.
    scary alien likes this.

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