Help Stuck at Samsung splash screen.

[aznpiggy]

Hi,

I recently tried installing the new 4.3 update onto my Samsung Galaxy S3 I747. Also, I never rooted my phone and my carrier is Telus if that matters.

When my phone finished updating, it lead to the lock screen. Just as I was about to enter my pin and unlock it, the phone restarts and gets stuck on the Samsung splash screen. I have tried entering into recovery mode and then wiping the cache and restarting it, but no luck.

I do not wish to restore my phone back to factory settings because I do not want to lose my music and apps. Is there a solution that can fix it without wiping the memory?

Thanks.

edit: i left it charging for a few minutes while it was stuck on the samsung splash screen, and then it went to the lockscreen and restarted it self

... i have to wait five minutes before i can save my edit

editedit: it just went to lockscreen for a second again

editeditedit: its going back to lockscreen quite often and restarting it self

 

[funkylogik]

Any luck yet? I think you might have to reflash it with the firmware update manually using the Odin program on your PC or if you arent confident in doing that, get your carrier store or whatever to do it.
Im not sure if that wipes the phone though (?)

 

[aznpiggy]

Any luck yet? I think you might have to reflash it with the firmware update manually using the Odin program on your PC or if you arent confident in doing that, get your carrier store or whatever to do it.
Im not sure if that wipes the phone though (?)

I've tried using Odin v3.07 and reupdating my phone to 4.3 again. The only difference now is that it goes to the lock screen more often for one to two more seconds longer; sometimes I might even be able to get pass the lock screen.

 

[funkylogik]

Hmm welcome to the community btw... i dont know then. Take it it was fine until the update?
i dont use samsung firmware but hopefully someone knows what you can try other than factory reset which is a PITA but i think that might be the only option

 

[funkylogik]

Have you tried booting in "safe mode"? (Cant remember the button combo)
EDIT i think you boot as normal but tap tap tap the menu button until the phone boots

 

[aznpiggy]

Have you tried booting in "safe mode"? (Cant remember the button combo)
EDIT i think you boot as normal but tap tap tap the menu button until the phone boots

safe mode as in booting it whilst holding power+home+vol up button?

then yeah ive tried doing it

i also cleared the cache then rebooted it but same results lol

edit: nvm thats recovery mode
editedit: i cant get into safe mode but it restarts itself so its the same problem lol

 

[funkylogik]

So it restarts itself even when booting in safe mode? It is the firmware then so im stumped mate sorry :beer: good luck :thumbup:

 

[aznpiggy]

So it restarts itself even when booting in safe mode? It is the firmware then so im stumped mate sorry :beer: good luck :thumbup:

so there is no way it can be fixed without wiping its memory? :/

 

[funkylogik]

Tbh i dont even know for sure that wiping it will fix it but to me, its the next and last resort really sorry :beer:

 

[aznpiggy]

Tbh i dont even know for sure that wiping it will fix it but to me, its the next and last resort really sorry :beer:

welp gg

it works now at least...

thanks anyways lol

 

[funkylogik]

So you wiped it?

 

[aznpiggy]

So you wiped it?

yup i wiped it

its gona take me forever to redo my playlists and add everyone back lol

shoulda made backups before updating oh well

 

[funkylogik]

Bummer aint it :thumbdown: