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Stuck at start screen logo

Discussion in 'Android Help' started by Android Question, Dec 3, 2013.

  1. Android Question

    Thread Starter


    My T-Mobile Vivacity keeps getting stuck when it starts up and then will occasionally flash and start the logo movement again . I have tried to hold the power button and the - volume button but the only thing that's comes up is a black back ground with a grey box that says 'FTM' inside of it. I don't know what to do.


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