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Support Stuck on Samsung screen and have bad usb port

Discussion in 'Android Devices' started by germ1280, Dec 11, 2014.

  1. germ1280

    germ1280 Newbie
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    Last night I got a notification about an android update. I proceeded to install and after completion, it remained on the Samsung screen for several hours and killing my battery. Since my usb port is bad and unusable, I then removed battery and replaced with fully charged one and still it remains on the same screen. I just did a factory reset and still get same results. I read about doing the odin download or something of that nature but since I am unable to attach to my pc, is there a download that I can put on mini sd then recover on my phone that way? Im somewhat good with this kind of stuff but not completely lol. I'd appreciate any help/suggestions.
     

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    I am having the EXACT same issue. Bad USB, need to download the update maybe to an SD card and update that way?
     
  3. germ1280

    germ1280 Newbie
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    I just attempted it from a site but got an error during process and now at square 1 again. I downloaded update to my pc in .zip form, copied it to sd card, then tried to "update from ext storage" but I get a
    error in tmp sideload package.zip message...
     
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    Where did you find the update zip?
     
  5. germ1280

    germ1280 Newbie
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    Downloading now, will let you know. Thanks
     
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  8. germ1280

    germ1280 Newbie
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  9. germ1280

    germ1280 Newbie
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    So it was for rooted?
    Thats why I hoped someone who knew what they were doing helped me/us...
     
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    It was not rooted. Stock firmware, virgin mobile/sprint. I almost think the motherboard is toast but I dunno.
     
  11. germ1280

    germ1280 Newbie
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    I talked to Samsung and he said Best Buy could flash it for free and that could be the problem but he wasnt sure either. This blows... Do you have the S3 from Boost Mobile?
     
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    No, virgin mobile.
     
  13. Mikestony

    Mikestony ~30% Carbon Black ±
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    Just throwing this out there, and have no experience with it, but what about mobile Odin?
     
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  14. germ1280

    germ1280 Newbie
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    Not exactly sure what you're referring to, but with having a bad USB port, Im unable to even root my phone at this point. It doesnt boot up past the Samsung screen. Thats why I was hoping there is a way to download what I need to my pc and using sd card, transfer it over to phone and access it in recovery mode...
     
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  15. Mikestony

    Mikestony ~30% Carbon Black ±
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    Ah, yeah sorry, my bad :( You don't boot up past the Samsung screen.
     
  16. funkylogik

    funkylogik share the love peeps ;)
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    As far as I know that requires custom recovery (which you need a PC to flash onto the phone) :(
    So, I'm afraid to say, I think your best hope is to get the USB port replaced
     
  17. funkylogik

    funkylogik share the love peeps ;)
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    Stupid app quoted the wrong text, sorry Mike. Meant to quote the post above yours :)
    (still hate this site update lol)
     
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  18. peterbrown77

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    Suffering the exact same problem, except my USB works. VM tech support doesn't know what to do short of replacing the phone. Haven't even tried a factory reset. Sideload from SD card?

    I don't care to what version of Android I go, I just need to get in the phone to backup contacts, photos, etc.
     
    #18 peterbrown77, Dec 16, 2014
    Last edited: Dec 16, 2014
  19. Madbat

    Madbat Android Expert
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    If your USB works just Odin the correct firmware for your phone/carrier.
     
  20. peterbrown77

    peterbrown77 Newbie
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    Where can I get the correct firmware for Virgin Mobile's SPH-710? I don't know what rev she had, maybe 4.4.2.....
     
  21. Madbat

    Madbat Android Expert
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    You can get it here
     
  22. peterbrown77

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    Thank you, thank you - I will try this when I get home.

    I'm assuming that since i haven't rooted or installed a custom ROM, I need only get ODIN and then apply this file to the phone?
     
  23. leesieindurham

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    I am suffering the same problem as well; however, I'm not as tech savvy as these other users. I have a working usb, so I am going to google terms like ODIN and try to find the firmware for my Boost mobile. If anyone is willing to advise me ... I'm desperate for help, but I might frustrate you with my lack of knowledge.
     
  24. peterbrown77

    peterbrown77 Newbie
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    Can't believe that VM/Sprint/Boost put out an OTA update that screwed up so many phones!
     
  25. Madbat

    Madbat Android Expert
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    Yep.
     
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