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Support Stuck on splashscreen after attempted update phone with official OTA - until next OTA kinda solved

Discussion in 'Android Devices' started by Flumme, Aug 4, 2017.

  1. Flumme

    Flumme Android Enthusiast
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    Jun 29, 2011
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    Hi guys!

    I received a notification that a new update (official OTA) was available today. I choose to install right away with thephone attached to the charger (was at about 65 % battery), but the phone tried to reboot and will not get past the splashscreen (no reboots, it just sort of hanged).

    After waiting for over an hour without any change, I've tried to force the damn phone to reboot and "take" the update, but it just reboots back to the splashscreen and hangs.

    I am unable to turn the phone off, and I can't seem to get into the recovery mode where I am able to choose a hard reset.

    Any tips on how to go forward on my own, or do I have to wait for the Samsung repair shop to open monday and get their help?
     

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  2. Flumme

    Flumme Android Enthusiast
    Thread Starter
    Rank:
    None
    Points:
    53
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    335
    Joined:
    Jun 29, 2011

    Jun 29, 2011
    335
    88
    53
    Sweden
    Kept trying to reboot last night in such a manner as to get the phone to "take" the update, or reaching recovery mode. Finally the phone started applying the update, and immediately rebooted and got stuck on the freaking splashscreen again.

    Disconnected the phone I let the battery drain completely overnight. Tried to boot into recovery mode after connecting the charger and letting it charge for s little while. Failed to boot into recoverymode, but the phone suddenly decided to boot all the way, applying the update as it should have done from the very beginning.

    This is the second OTA update the damn phone couldn't handle without getting stuck on the first reboot for over an hour.

    Anyone else this happened to? If so, what did you do to fix it?
     

Samsung Galaxy S7 Edge

The Samsung Galaxy S7 Edge launched in 2016 and was one of two of Samsung's flagship devices. The S7 Edge features a 5.5-inch display with a resolution of 2560 x 1440, 4GB of RAM, 323GB of storage, and 12MP main camera sensor.

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