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Stuck on the LOGO screen

Discussion in 'Android Devices' started by Hussain_awad, Feb 3, 2016.

  1. Hussain_awad

    Hussain_awad Lurker
    Thread Starter

    Hey there, I have had a strange issue, I have been using the m8 rooted for over a year and whenever I want to download updates, I change back to stock recovery download the update then go back to custom recovery.
    However, this time I downloaded stock recovery, downloading the update , and when it finished installing It got stuck on the logo screen! I have read about this situation, but I have s-on and stock recovery!
    Is it possible to install a stock rom using the stuck recovery? If possible I would really appreciate a help .. I'm a student and my phone has everything on it .. thanks

  2. saltire

    saltire Android Expert

    Not in the sense you want to get this installed. Have you tried press and hold vol up + power to force a restart and see if it boots?
  3. Hussain_awad

    Hussain_awad Lurker
    Thread Starter

    Yeah i have, it doesnt work, shows a black screen, and doesnt do anything , so i assumed the update process didnt go well which broke the system's files , any other ideas?
  4. saltire

    saltire Android Expert

    Yep. Since you switched between custom and stock recovery, do you have a TWRP backup you can just restore?

    Can you access the bootloader and is it still unlocked? If so can you post so I can check:

    model number
    what OS version number shows up

    Also, what carrier you are on?
  5. Hussain_awad

    Hussain_awad Lurker
    Thread Starter

    Its unlocked yup
    This is everything it says
    And OS is 4.16.401.13

    Doesnt have carrier international version
  6. Hussain_awad

    Hussain_awad Lurker
    Thread Starter

    Unfortunatly i dont have a back up, but the weird thing is when i connect it to laptop it says fastboot usb and laptop does the sound of connected device but fastboot doesnt recognize it
  7. saltire

    saltire Android Expert

    In fastboot mode, if you do

    fastboot devices

    What happens?
  8. Hussain_awad

    Hussain_awad Lurker
    Thread Starter

    Nothing it goes to next command
  9. saltire

    saltire Android Expert

    What do you mean it goes to next command?

    Are you in command prompt in folder where you have adb and fastboot exes.

    Sounds like a driver issue though, do you have HTC Sync manager installed on laptop and did phone connect ok before?
  10. Hussain_awad

    Hussain_awad Lurker
    Thread Starter

    hold on the fastboot worked, what do i do know
  11. saltire

    saltire Android Expert

    Ok, at least we can get you a working phone again. But when you say everything is on your phone, what does that cover?

    Process to get you a working phone again is going to wipe system, data and cache partitions, and although it should leave your internal storage intact we don't know if the OTA update has borked something. Internal storage is where your might have photos, docs etc saved.

    Other stuff eg contacts will get wiped but if they are Google contacts will be synced to your account so should be ok.

    You need to be prepared if there is stuff lost, but if you've exhausted trying the possible ways to boot the phone with no luck it may be the only way.
  12. Hussain_awad

    Hussain_awad Lurker
    Thread Starter

    Yeah im over it i just need to get it working
  13. saltire

    saltire Android Expert

    Ok, will post process tomorrow.
  14. Hussain_awad

    Hussain_awad Lurker
    Thread Starter

    Okay i will be waiting , thanks for your patience with me
  15. saltire

    saltire Android Expert

    Ok, process is exactly the same as my post in this thread here:

    HTC One M8 unusable!

    but with one important difference, as you have different firmware - you have 4.16.401.13 - you need a different TWRP stock backup, and stock recovery in step 1).

    The stock TWRP backup can be found in this post:


    scroll down to the long list that starts with CID HTC__001 and click on the show content button, and click the 4.16.401.13 download link.

    Stock recovery [if you want to do these steps] can be found here:


    scroll down to the 4.xx.xxx.xx section, click on the show content button, and scroll down and click on the 4.16.401.13 download link.

    Note in the prep steps, as a further check make sure that when running the "fastboot getvar all" command, Version-main also lists your firmware version as 4.16.401.13.
  16. saltire

    saltire Android Expert

    And finally ...

    Lesson learned here, especially since you seem to be comfortable in flashing a custom recovery, seems pointless if you don't use it to do a full nandroid backup to your external SD card regularly. If phone gets back to a working state I'd recommend you do one straightaway as well.

HTC One M8 Forum

The HTC One M8 release date was March 2014. Features and Specs include a 5.0" inch screen, 4MP camera, 2GB RAM, Snapdragon 801 processor, and 2600mAh battery.

March 2014
Release Date

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