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Support Sudden screen crack

Discussion in 'Android Devices' started by MDKtm, Apr 16, 2010.

  1. MDKtm

    MDKtm Member
    Thread Starter
    16

    Sitting at work, with my week old Desire on my desk. Just glanced at it and there is a sudden deep diagonal crack running across its screen. Wasn't there half a minute ago and the phone has been lying flat and untouched with screen off...
     

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    mahi_1977 likes this.
  2. david70136

    david70136 Member
    5

    Apr 6, 2010
    5
    0
    5
    england
    OMG you sure no
    One has touched it?
     
  3. gie62001

    gie62001 Well-Known Member
    43

    Aug 2, 2009
    269
    25
    43
    UK
    hmm,very strange. can't imagine what coul've happened. although Nexus one had problems with screen cracking but not sure how legitimate these claims were (as some people sit with the phone being in the back pocket)
    maybe temperate caused it?
    give us some pics.
     
  4. lekky

    lekky Lover
    313

    May have gotten a hairline fracture at some point if you have dropped or banged it. Over time stress may cause it to fully crack :/ You will be covered by manufacturer guarantee i think anyway.
     
  5. MDKtm

    MDKtm Member
    Thread Starter
    16

    Phone is a new, only week old. I've only sent 2 texts on it and not even made a call. Its never been in a pocket. It is sitting on my desk, flat and untouched. No-one touched it. It happened suddenly, next to me of its own accord. The outside glass is still smooth so it cracked from the inside.

    My phone provider has just told me they will not cover it by the warranty as the phone is physically damaged and its not a software fault.
     
  6. lekky

    lekky Lover
    313

    HTC offer the manufacturer warranty, call them directly. As its cracked from the inside they should cover it anyway.
     
    cookie18m and MDKtm like this.
  7. MDKtm

    MDKtm Member
    Thread Starter
    16

    I have just emailed HTC in the UK and will let you know what happens. But it has scared me about the Desire screen. It really has.
     
  8. nekromantik

    nekromantik Well-Known Member
    36

    Mar 25, 2010
    170
    3
    36
    Student
    Bristol, UK
    wow thats worrying ha ha
    my Desire will arrive Monday.
     
  9. 2003vstrom

    2003vstrom Well-Known Member
    53

    Apr 12, 2010
    471
    75
    53
    Electrical engineer
    coldwater,mi
    you guys think maybe the screen might me not mounted solidly and allowing it to flex just enough to crack? or the whole phone is flexing:eek:
     
  10. MDKtm

    MDKtm Member
    Thread Starter
    16

    Who knows but, as I said, no pressure was being applied to the screen. It was lying on it's own, not being touched and just cracked from the inside.
     
  11. sooper_droid12

    sooper_droid12 Well-Known Member
    128

    Nov 25, 2009
    1,228
    73
    128
  12. Case

    Case Well-Known Member
    38

    Mar 28, 2010
    125
    12
    38
    Cheshire, UK
    A mobile phone that doesn't go in your pocket?

    Useful.
     
  13. lekky

    lekky Lover
    313

    I'm sorry but I don't see anything in either of those articles that suggest these phones don't belong in pockets, or that HTC issued a statement saying anything like this??

    The closest thing I found was:

    Think about it, tight jeans, as in skin tight barely have enough room for coins, never mind a phone. If you sit down in these there is the potential to literally bend the phone in half, not by much, but you can see how a little bend could crack glass right??

    Sorry for being an ass about it, but honestly, silly comments like this can spread and become "truth", where no truth exists at all.
     
    cookie18m likes this.
  14. sooper_droid12

    sooper_droid12 Well-Known Member
    128

    Nov 25, 2009
    1,228
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    128
    For those who didn't read it carefully, it says this in the article:

     
  15. nx1977

    nx1977 Well-Known Member
    163

    Feb 8, 2010
    2,421
    174
    163
    UK
    Do you have pics?

    Is your desk under an AC vent?
     
  16. MDKtm

    MDKtm Member
    Thread Starter
    16

    The insurers covering my Desire finally replaced it, although it was obvious from telephone conversations that absolutely no-one believed the crack had appeared on its own.

    The new one arrived with a new information sticker on the screen saying not to exert too much pressure on the touchscreen and not to carry it in pockets – odd for a mobile phone.
     
  17. JohnnyBravo1000

    JohnnyBravo1000 Well-Known Member
    78

    Jun 3, 2010
    929
    56
    78
    Luton
    Did they replace the whole phone or just the screen, mate?

    I was just about to mention the sticker which was on my handset when I received it.

    It clearly stated to not put too much pressure on the screen and not to carry it in your pocket.

    If I remember right, it's exact wording said something about "don't carry device in pants pocket" or something like that.

    I suppose the warning is so HTC can ask if the phone is stored in a pocket occasionally and when the customer says yes, they can say: "Well it said on the packaging not to carry the phone in your pocket, so we aren't replacing it."
     
  18. trick202

    trick202 Well-Known Member
    88

    Aug 26, 2009
    949
    49
    88
    Designer
    UK
    It's been widely reported all over the tech blogs (even Engadget covered it and they're not known for posting regurgitated news).

    I get the feeling that with some people (;)), when they are trawling the net for negative press on certain other devices, they are belligerently ignoring negative press on their own platform.

    All devices have problems. Totally denying this whiffs of fanboyism of the worst kind.

    I look after my devices extremely well. They are always 'as new' when I have finished with them. If my Desire developed this same problem, I would be inserting into someone at Carphone warehouse. It's a
     
  19. KlaymenDK

    KlaymenDK Well-Known Member
    143

    May 29, 2009
    1,217
    130
    143
    Denmark
    Yah. I've had the entire electrical system in my previous car (cough Peugeot cough) replaced ... they claimed it's not supposed to be washed. :thinking: It had other engineering issues too, so I won't be buying that brand again.
     
  20. trick202

    trick202 Well-Known Member
    88

    Aug 26, 2009
    949
    49
    88
    Designer
    UK
    Of course it doesn't like being washed - it's French.
     
  21. delinear

    delinear Well-Known Member
    16

    May 25, 2010
    80
    4
    16
    My sticker said "Please remove from pants pocket before sitting down" (I remembered it because "pants" is teh funny), which to me is a clear statement that I can carry it in my pocket as long as I don't sit with it in there.
     
  22. mikebell

    mikebell Well-Known Member
    38

    May 19, 2010
    160
    24
    38
    Villa Straylight
    HTC are covering their arses.

    Sorry, I'll get my coat.
     
  23. delinear

    delinear Well-Known Member
    16

    May 25, 2010
    80
    4
    16
    lulz :D
     
  24. SUroot

    SUroot Well-Known Member
    1,123

    May 25, 2010
    23,925
    5,304
    1,123
    UK Technical Lead; Desktop Support
    Riddlesden, West Yorkshire, UK
    +1 for not wearing tight jeans.
     
  25. TheTrueSpin

    TheTrueSpin Well-Known Member
    43

    May 21, 2010
    364
    36
    43
    My old samsung got a crack to which I discovered when I woke up one morning... Though it seemed like it had just cracked in the night, i'd be willing to bet that I knocked it whilst in my pocket and it cracked but I didn't notice due to it being night time...

    I'm sorry, but I do not believe that your screen just cracked "on its own"... it's just not possible... what scientifically understood process would allow this?
     
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