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General SVoiceProvider

Discussion in 'Android Devices' started by hazmat47, Apr 19, 2016.

  1. hazmat47

    hazmat47 Member
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    So i have TMo Note5 just updated to 6.0.1 ever since everytime i power off or reset i get a popup that says need to download svoiceprovider you will be taken to download screen.....then i get app not available for you device with com.samsung.svoiceprovider:2290:4002

    anyone else getting this?
     

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  2. JPAT

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    Yes. I also got this. Sent message to Samsung. Have you figured this out yet?
     
  3. hazmat47

    hazmat47 Member
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    No... No one seems to have any idea... Spent 2hrs on the phone with tmo tech support
     
  4. JPAT

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    Ok. I'll let you know if I find out anything. I have a feeling it has to do with the Gear Manager's svoiceproviderss app. You can find it in the App Manager. Samsung probably needs to update Gear Manager.
     
  5. hazmat47

    hazmat47 Member
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    That would make sense
     
  6. JPAT

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    I received this from Samsung:

    I have checked with the available resources and see that there are no such reported issues of S Voice showing an error message and suggesting to download S Voice provider.

    As you get an error message on your phone and suggests you to download the S Voice provider, their might be connectivity issue with the Gear watch. In this case, I will provide you with all the possible causes which might trigger this issue and relative troubleshooting to fix it.

    Following are the possible causes for this issue:
    1. It might be temporary issue.
    2. Any third-party applications might be the root cause of the issue.
    3. Phone might experienced physical or liquid damage.

    I would like to suggest you a few troubleshooting steps that might help you fixing this issue.

    Please un-pair the watch and re-pair the watch to your phone and check with the results.

    If the issue persists, Please perform clear cache and clear data for the S Voice application on your phone and check with the results. To perform clear cache and clear data, please follow the below steps.

    1. From the home screen, tap on Apps.
    2. Tap on Settings.
    3. Tap on Applications.
    4. Tap on Application Manager.
    5. Tap on Menu.
    6. Tap on Show system apps.
    7. Search for S Voice application, Gear Manager application.
    8. Tap on Storage.
    9. Tap on clear cache and clear data.

    If the issue persists, please uninstall and reinstall the Gear Manager and check with the results. To uninstall please follow the below steps.

    1. From the home screen, tap on Apps.
    2. Tap on Settings.
    3. Tap on Applications.
    4. Tap on Application Manager.
    5. Tap on Menu.
    6. Tap on Show system apps.
    7. Search for Gear Manager application.
    8. Tap on Uninstall.

    After uninstalling, please install the Gear Manager application again from the Galaxy Apps and check with the results.

    If the issue persists, please perform reset on your Gear watch and check with the results. Please note these steps will completely delete the watch data. In this case, I request you to backup the watch data prior performing reset steps.

    1. Make sure Gear is powered OFF.
    2. Press and hold the power key until you see either the Galaxy Gear rebooting… screen or a blank white screen.
    3. Release the power key and then continuously tap the power key until you see the Reboot Select Mode screen.
    4. Tap the power key to highlight the "recovery" option.
    5. Long press the power key (5-8 sec) to select it.
    I'm positive that the issue will be resolved after performing reset steps. However, if the issue persist, I request you to write back to us with the results. We will assist you with the required information.

    Should you desire additional assistance, we invite you to access the web-linkhttp://www.samsung.com/us/support/contact to speak to a Chat Specialist. Our technicians are more than happy to assist you further. Chat Support is available 24X7.

    For additional support and updates regarding your product, please follow us at @SamsungSupport on Twitter or like our page athttps://www.facebook.com/samsungsupport

    Thank you for choosing Samsung products.

    If you have a minute, please fill out a brief survey to help us serve you better. To begin the survey, click on the Start Survey Here link at the bottom of this email. Please note that you can access the survey page only when the pop-up blocker is disabled in the browser.

    Sincerely,
    Vinay M

    I tried the above. I do not get the download message anymore, but s voice will not work from my Samsung Gear, which was my main problem.
     
  7. Knapz

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    Anyone get this to work?
     
  8. JPAT

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    Not that I am aware.
     
  9. hazmat47

    hazmat47 Member
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    Hard to believe there aren't more with this issue...
    And no real fix?
     
  10. samthegam

    samthegam Member
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    I am experiencing the same issue on my unlocked (XSP) Singapore Samsung Note 5 being used with T-Mobile USA after I upgraded to Marshmallow 6.0.1. I can't use S Voice with my Gear 2. S Voice did work previously with Lollipop.
     
    #10 samthegam, May 18, 2016
    Last edited: May 18, 2016
  11. razorwir3

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    I'm also having the same problem. Has anyone found a resolution to this yet which continues to allow S Voice to work on the Gear S2?
     

Samsung Galaxy Note 5

The Samsung Galaxy Note 5 was released in August of 2015 and was the company's flagship phablet for the year. The device features a 5.66-inch display with a resolution of 2560 x 1440, 4GB of RAM, 32GB of storage, and a 16MP main camera.

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