I called Metro customer service to switch my SIM to my unlocked Note 9. They were going to charge me $20. Then rep said she was going to send me a text and tell me how to do it and not charge me. I already know how to but I kept my mouth shut and waited for the text. The rep sent me some generic info about BYOP. I've tried to do it like I always do, and...fail. Now they want to charge me $20 to switch it to an unlocked phone and then $20 again if I switch it back to the One+. Really?! That's ********.

I'll pay once to register both IMEI's but I'm not going to pay every time I want to switch my SIM to another unlocked phone that I own.
They ought to be paying me cuz they lied lol.
They didn't even have a clue when it came to troubleshooting the connectivity. Luckily all I had to do was change it from automatic to only 5G / LTE which I did and now the OnePlus is fine, but I love my Note 9!

Metro-byT-mobile? Is anybody that represents them reading this? I'd also love to know how to REALLY reset my pin because the store rep put in some eight digit account pin. I told her to put in one but it was 4 digits. I had to get clever to reset my security answer too! Se put it in with the first letter capitalized and the fourth letter capitalized.


With all these fees you charge why can't you afford to rain your representatives both online and over the phone and maybe before someone buys into a franchise operation? I mean that would be good use of the money maybe then I'd pay fees.

I hope it's true that after 90 days I can unlock this phone. Is it?